Alexander Smith
Burnside, STRATHAVEN,United Kingdom
Summary
Analytical and adaptable professional with a strong technical background in Java, JavaScript, Python, and C++, and proficiency in Autodesk Inventor, Arduino, Visual Studio, and Microsoft Office. Skilled in data accuracy, time management, and collaborative problem-solving, with a keen interest in process optimisation and supporting effective organisational change. Outside of work, I enjoy D&D, leather crafting, and strategy games, which strengthen my planning, teamwork, and strategic thinking. I bring a proactive mindset and a commitment to continuous improvement to every change initiative.
Overview
2026
2026
years of professional experience
Work history
Customer service representative
First Direct
Motherwell, North Lanarkshire
03.2024 - Current
- Oversee and process high-value transactions, ensuring accuracy, efficiency, and compliance with company policies and regulatory standards.
- Handle international payment processing, including currency conversions, cross-border transactions, and ensuring timely settlement of payments.
- Administer direct debit indemnity claims, resolve disputes, and ensure compliance with relevant financial regulations and industry best practices.
- Ensure adherence to financial regulations, mitigate risks related to large-scale transactions, and identify potential issues before they escalate.
- Maintain accurate records of all financial transactions, prepare detailed reports for internal stakeholders, and support audits as required.
- Collaborate with clients to resolve payment issues and provide guidance on payment terms, helping to maintain positive relationships and improve cash flow.
- Work closely with legal, compliance, and operations teams to address complex payment-related issues and improve operational efficiency.
Customer service representative
Barclays
Glasgow, Glasgow City
01.2023 - 12.2023
- Assisted in processing customer transactions efficiently whilst ensuring compliance with banking regulations.
- Handled customer inquiries and resolved issues promptly to enhance customer satisfaction.
- Processed customer transactions, improving overall banking efficiency.
Manger and Technician
JT Music Llp
05.2020
- Managed complex customer requests from contact to completion
- Brought forth a strong attention to detail and the ability to work with complex systems
- Conducted quality assessments to ensure ultimate productivity
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Receptionist
Jt Music Llp, STRATHAVEN
Strathaven, South Lanarkshire
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
Education
Beng - Robotics with Autonomous and Interactive Systems
Heriot-Watt University
EdinburghSkills
- Tech Skills
- Java, JavaScript, Python, C
- Autodesk Inventor, Arduino, Visual Studio
- Microsoft Office
- Soft Skills
- Data Entry
- Flexible schedule
- Team Collaboration
- Effective Time Management
Interests
Hobbies , In my spare time I enjoy playing Dungeons and Dragons with my friends, taking my dogs on long walks and tinkering with broken electronics
Timeline
Customer service representative
First Direct
03.2024 - Current
Customer service representative
Barclays
01.2023 - 12.2023
Manger and Technician
JT Music Llp
05.2020
Receptionist
Jt Music Llp, STRATHAVEN
Beng - Robotics with Autonomous and Interactive Systems
Heriot-Watt University