Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Alexander Sanson

Croydon,Greater London

Summary

Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives both Monthly and Year to Date, delivering a quality customer experience and securing repeat patronage.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

SPAR
Chatham, Kent
03.2021 - 11.2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Customer Service Representative

Marks and Spencer’s
Egham, Surrey
11.2016 - 09.2020
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Assisted with training and mentoring new team members
  • Greeted customers and displayed a respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Completed customer sales transactions using a point-of-sale system
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Received and processed product returns.
  • Completed opening and closing duties in line with established schedule.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.

Education

GCSEs -

Oakwood Park Grammar School
Maidstone, Kent
09.2008 - 07.2013

Skills

  • Staff education and training
  • Product disposal
  • System implementation
  • POS systems expert
  • Invoicing and receipts
  • Upselling expertise
  • Superb time management
  • Customer service oriented
  • Store maintenance
  • Results-orientated
  • Accurate money handling

References

References available on request.

Timeline

Customer Service Representative

SPAR
03.2021 - 11.2021

Customer Service Representative

Marks and Spencer’s
11.2016 - 09.2020

GCSEs -

Oakwood Park Grammar School
09.2008 - 07.2013

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Alexander Sanson