ALEXANDER SADLER

• Supported senior accountants in preparing accurate, up-to-date monthly provisions, accruals and reconciliations.
• Ensured timely collection of balances and escalating debts for legal proceedings in line with credit policies
• Supervised project timelines to ensure timely completion.
• Oversaw financial operations including cash handling, daily bank and sales ledger reconciliations and invoice processing to ensure accuracy
• Liaised closely with the sales team to manage sales ledger and improve revenue collection.
• Liaised with external auditors, facilitating successful annual audit completion.
• Developed comprehensive credit risk policies by assessing company's financial objectives.
• Developed how to guides for end to end sales ledger processes.
• Streamlined daily and monthly reporting processes to enhance operational efficiency.
• Implementing disability VAT relief and export VAT policies

I was given the opportunity to Supervise a European Banking team of 6 reporting directly to the Head of Credit. My team is responsible for processing 50 bank statements for 10 European Credit offices.

• Working to migrate from Sage 200 to Sage X3, vigorous testing of process and attending daily bank reconciliation meetings to escalate issues to senior Finance team
• Creating robust testing processes to ensure banking functionality of Sage X3 upgrades
• Introducing new processes to speed up morning banking practices
• Liaising with European Credit Managers regarding posting issues and giving the relevant training to reduce reoccurring errors
• Design and produce reporting on department targets for stakeholders
• Reducing reconciling items on the banks from over 30 days to no more than 3 days across all countries
• Ensure all cash allocations completed for Working Day 1
• Processing customer refunds as per Credit Policy
• Reconciled general sales ledger accounts and escalating balances
• Manage staff banking rota and planning workloads effectively
• Maintained people documents and records to comply with policies
• Completing monthly 1 to 1s, creating quarterly targets, annual reviews and long-term personal development plans

• My main day to day activity was managing my own sales ledger of circa £8million per month with a target of 98%, identifying daily cash receipts and reviewing wider sales ledger.
• Consistently exceeding monthly collection targets whilst maintaining required service level
• Prepared manual monthly statements and followed up on overdue balances by telephone and email
• Escalating any overdue and problematic accounts to management
• Maintaining an electronic log of communications with customers in respect to outstanding payments
• Use initiative to implement multiple time and cost saving processes
• Organising daily workloads and delivering daily meetings
• Covering Supervisor tasks during workload demands and annual leave
• Ensure all personal quarterly objectives are met and exceeded
• Leading and driving projects forward within the team for new systems
• Writing process and training guides before delivering to colleagues
• Mentoring new members of the team to ensure they understand processes so they become fully competent at all aspects of the role
• Partaking in wider departmental meeting to share best practices
• Provide training to other members of the credit department
• Point of call for other departments when assisting with credit issues
• Actively work to reduce any aged debt on the ledger

• My main day to day activity to telephone customer's who had returned their Direct Debit payments in line with the Credit Policy and updating collection systems.
• Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily targets
• Contacting customers to collect card payments
• Trained new members of staff for the end-to-end process
• Took escalated calls from team members
• Performed customer credit checks and advised on credit limit adjustments in line with credit policy
• Testing and implementing texting service
• Consistently exceeded in monthly quality control checks on service level given
• Negotiated customer repayment plans to reduce debt recovery time
• Developed relationships with customers that consistently returned payments and looked at ways to reduce this
• Maintained records on diary notes and debt status codes to support customer account accuracy

• I started at Johnson Tiles as an apprentice within their Finance Team. After completing my apprenticeship, I became the trainee credit manager working closely with the credit manager to ensure that the sales ledger was up to date whilst monitoring customer's credit limits.
• One part of my job involved maintaining well-built relationships with customer's we supplied to ensure that we could hit our cash flow targets for forecasting.
• I was also responsible for our foreign purchase ledger accounts which included raising payments to worldwide suppliers in different currencies.
• During this time, I created strong bonds with international suppliers which enabled us to become a priority customer and reduce our costs.
• Maintained a multi-million sales ledger
• Implemented a new finance system which included problem solving issues (Coda)
• Identified fraud being carried out internally and liaised with senior management throughout the investigation
• Organised meetings between other Credit Managers within the business group
• Grew and maintained relationships with customers and suppliers