Summary
Overview
Work history
Education
Skills
Timeline
Receptionist

Alexander Robson

Waltham Abbey,Essex

Summary

“Alex is confident, outgoing, helpful, likeable, willing, adaptable, easygoing, enthusiastic and productive.” This is how my current co-workers have described me in a professional environment, as well as in a personal manor. Within the first week of me becoming 16 I acquired my first job as a retail and sales assistant at sports direct; following this I acquired my current job as a receptionist at Sopers House Ltd I have consistently proven too be extremely proficient in sales, as well showing myself too be extremely able whilst acting in a managerial position. Whilst dealing with a diverse range of clientele, I’ve shown my adaptability too high pressure situations due too the fact I am the leading member of staff on site, ‘putting out fires’ whilst also dealing with my usual duties. Whilst working as receptionist, I’ve sold memberships and merchandise up too prices of £1000 multiple times throughout eight hour shifts, Ive also had wider exposure too the rest of the business, meaning I’ve had to act managerially, being in charge of other staff members and making largely important decisions in tense situations. Through these duties I’ve honed and developed a true apathy for sales and leadership.

As a 17 year old, I believe I have instilled a deep sense of discipline and motivation in myself through the various challenges I have faced throughout the multiple facets of my life has made me as determined as physically possible too shine in the world of business, particularly in a management or sales role. Furthermore, public speaking is a skill that throughout my role as a receptionist I have honed, as speaking to large audiences of customers and potential stakeholders has been a regular occurrence, and something I’ve grown confident in as well as developing the skill to a higher level.

Overview

2
2
years of professional experience

Work history

Receptionist

Sopers House Ltd
Cuffley, Hertfordshire
04.2023 - Current
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Reduced waiting times through effective time and resource management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Delivered front of house duties with warm and professional manner.
  • Sold merchandise and memberships as well as other services such as meeting rooms and booking / renting out space for prices up to £1000
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered 15+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Acted as first point of contact for wide range of personnel.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Embodied company values through friendly and reliable customer service.

Retail sales assistant

Sports Direct
Enfield, City of London
05.2022 - 03.2023
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Processed returned or exchanged items and provided refunds to customers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers in locating specific items to boost satisfaction.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Education

GCSEs - English, Maths, Geography, Business, Triple Science

Nicholas Breakspear Catholic School
St Albans
09/2017 - 05/2022

A-Levels - Business, Psychology, English

Nicholas Breakspear Catholic School
St Albans

Skills

  • Outgoing mail management
  • Meticulous and organised
  • Telephone skills
  • Post management
  • Organised and reliable
  • Rapport building
  • Email management
  • Open and clear communicator
  • Customer and client relations
  • Strategic planning
  • Data entry
  • Active listening
  • Health and safety procedures
  • Attention to detail
  • Personable and outgoing
  • Sales Ability
  • Customer service
  • Multitasking and prioritisation

Timeline

Receptionist

Sopers House Ltd
04.2023 - Current

Retail sales assistant

Sports Direct
05.2022 - 03.2023

GCSEs - English, Maths, Geography, Business, Triple Science

Nicholas Breakspear Catholic School
09/2017 - 05/2022

A-Levels - Business, Psychology, English

Nicholas Breakspear Catholic School
Alexander Robson