Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Alexander Roberts

Torquay,Devon

Summary

Results-driven operations professional with expertise in business management, client account management, leadership, and problem-solving. Highly resilient with strong time management skills, I thrive on delivering efficient solutions that drive organisational success. Seeking to build on my strong customer service abilities by fostering meaningful client relationships, achieving impactful results, and driving continuous growth and innovation.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work history

Operations Manager

Driver Hire Bristol
Bristol
08.2023 - 02.2025
  • As the current Operations Manager for DriverHire Bristol, I lead the daily operational aspects of the business to ensure the efficient recruitment and placement of temporary agency staff while also managing our client portfolio to ensure all clients receive the best service possible.
  • My role includes developing and implementing strategies to improve service delivery and customer satisfaction.
  • I have to weekly analyse key performance indicators (KPIs) to identify areas for operational improvement and generate strategies to ensure these are achieved.
  • I also have responsibility for managing all our client accounts and ensuring their growth and satisfaction with the services provided.
  • In this role I manage a team of 4 staff, promoting high performance to leading industry standards while reporting directly to the managing director in daily and weekly briefings and meetings.

Operations Supervisor

Driver Hire Bristol
Bristol
01.2023 - 07.2023
  • While in my role as Operations Supervisor for DriverHire Bristol, I was allowed to lead in Identifying new business opportunities, fostering client relationships to drive growth and being responsible for the implementation process of any new clients that were brought on as a result of my sales endeavours.
  • In this position, I worked closely with the Operations manager at the time learning new aspects of leading a team of staff to drive for the best results and growth at all times.
  • In this position, I also learnt how to manage client accounts and maintain relationships through excellent customer service.
  • I worked through the entire recruitment process, from sourcing the highest quality candidates to their placement in roles that would be right for them.

Business Development and Recruitment Consultant

Driver Hire Bristol
Bristol
07.2022 - 01.2023
  • During this role, I transitioned from a delivery role working for the Torbay franchise to a full-time office position based in Bristol to gain experience in logistics and recruitment alongside my ongoing Degree at the time.
  • I was tasked with generating sales leads and scheduling meetings for the sales team, converting leads into new business opportunities.
  • Alongside this, I also gained hands-on experience in the recruitment process, from candidate sourcing to facilitating their transition into new roles.
  • I was taught a comprehensive understanding of recruitment workflows, along with methods of enhancing the efficiency of candidate registrations and placement to ensure maximum outputs.
  • Once I had demonstrated my quick learning in the above skills I progressed to learning new skills such as weekly shift scheduling for existing clients, ensuring optimal satisfaction for both drivers and clients regarding assignments and candidate placements with clients.

Agency Delivery Driver

Driver Hire Torbay
Torquay
03.2022 - 07.2022
  • Before Working for the Bristol branch of Driverhire I worked as an agency driver for Driver Hire Torbay
  • This was a summer role whilst I was at home from University, but ultimately this led me to be put in touch with driver hire in Bristol where I started my career.

Shift Leader

Air Hop Bristol
Bristol
09.2021 - 03.2022
  • Whilst at University in Bristol I worked a part-time job as a Shift leader at Airhop Trampoline Park, this role consisted of ensuring the smooth running of over 30 staff that could be on shift at one time, solving issues dealing with customer problems or complaints while working directly under the duty manager.

Education

BA Hons - Business and Management

University West of England (UWE)
09.2021 - 05.2024

A-Levels - Business, Geography, Information Technology (IT)

Torquay Academy Sixth Form
09.2019 - 06.2021

GCSEs -

Torquay Academy Secondary School
09.2014 - 07.2019

Skills

  • Account Management
  • Leadership
  • Problem-Solving
  • Time Management
  • Resilience
  • Initiative
  • IT proficiency

Languages

English

Affiliations

  • Boating
  • Skiing
  • Wakeboarding
  • Climbing
  • Technology development
  • Automotive industry

Accomplishments

    Ten Tors Challenge- I completed the 35, 45 & 55 Mile events across 3 years.

    I have alos completed my DOFE, Bronze & Silver awards.

    During my Sixth form education, I was appointed Head Boy of Torquay Academy.

    Whilst at University I was a Student Rep and advisor for 2 years.

References

References available upon request.

Timeline

Operations Manager

Driver Hire Bristol
08.2023 - 02.2025

Operations Supervisor

Driver Hire Bristol
01.2023 - 07.2023

Business Development and Recruitment Consultant

Driver Hire Bristol
07.2022 - 01.2023

Agency Delivery Driver

Driver Hire Torbay
03.2022 - 07.2022

Shift Leader

Air Hop Bristol
09.2021 - 03.2022

BA Hons - Business and Management

University West of England (UWE)
09.2021 - 05.2024

A-Levels - Business, Geography, Information Technology (IT)

Torquay Academy Sixth Form
09.2019 - 06.2021

GCSEs -

Torquay Academy Secondary School
09.2014 - 07.2019

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