Alexander Pye
Stafford,Staffs
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in an organisation. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Field Support Analyst
Global Experience Specialists Limited
Marston Green, Solihull
01.2024 - 02.2024
- Received and processed stock using inventory management system.
- Remote and On-Site Support: Provide comprehensive IT support, both remotely and on-site at the NEC, ensuring all technical issues are addressed promptly and effectively.
- Azure and Active Directory: Manage Azure resources and Active Directory to maintain a secure and efficient IT environment.
- Intune or MDM: Administer and support Intune or Mobile Device Management (MDM) solutions to ensure mobile device security and compliance.
- Application Support/Installation: Assist with application support and installation, resolving software-related issues for clients and colleagues.
- Hardware and Software Support: Troubleshoot hardware and software problems, offering timely solutions and repairs.
- Server Experience: Manage server environments, ensuring stability, security, and optimal performance.
- ITIL Framework: Implement ITIL best practices to streamline IT service management and support processes.
- Ticketing System: Utilize ticketing systems for issue tracking, resolution, and reporting, maintaining a detailed record of support activities.
Information Technology Support Technician
IHG Branston Office
Branston, DBY
01.2023 - 10.2023
- Collaboration with the team and adhering to SLAs.
- Adhere to set operational deadlines.
- Act as a single point of contact.
- Report to the Team Lead.
- Handle tickets/requests to troubleshoot the nature of reported problems and take necessary steps to resolve those problems.
- Troubleshoot technical issues.
- Build and configure PCs and laptops.
- Set up and troubleshoot printers/faxes/copiers.
- Track work tickets on ITIL-based ticketing system.
- Troubleshoot network connectivity issues and diagnosing and solving hardware/software issues
- Perform repairs on computers, laptops, printers, and other authorized peripheral equipment.
- Perform asset inventory activities as needed.
- Break-fix, troubleshoot and resolve software issues; Reimagining computers/hard drives.
- Troubleshooting and diagnosis.
- Investigate and diagnose customer's technical and product queries.
- Employ advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Answer user questions about hardware and software operations to help resolve problems.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Organise workspaces for employees with computers, monitors and associated cabling or equipment.
- Refer to the internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Corrected malfunctions using troubleshooting and technology expertise.
- Follow technical documentation for accurate installation, maintenance and repair work.
Senior Desk Technician Deeset
Crimson
Stoke-on-Trent, STE
01.2022 - 12.2022
- Act as a single point of contact for phone calls and emails from colleagues regarding IT issues and queries.
- Maintain the Asset Database, MDM system and mobile SIM (O2) systems and track changes.
- 1st and 2nd line support – troubleshooting of IT-related problems from in-house software to hardware, such as Android/iOS devices, Laptops, PCs, and Printers.
- Troubleshoot basic network issues such as wireless connectivity issues.
- Escalate unresolved calls to the infrastructure and development support team.
- Windows Operating Systems from Windows 7 upwards.
- Troubleshoot computer issues and peripheral devices such as printers & monitors.
- Active Directory administration.
- DHCP, DNS, LAN, Wi-Fi.
- MDM / BYOD systems.
- Anti-Virus software.
- Azure and/or Azure Active Directory.
- Carry out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolve customer complaints and process issues with proactive problem-solving skills.
Service Desk Technician
Temporary Contract For JCB
Uttoxeter, STS
11.2021 - 01.2022
Software Engineer
Flags Software
Solihull, SOL
06.2021 - 11.2021
Support Engineer
848.co
Stafford, STS
02.2020 - 06.2021
Technical Support Engineer
Davies Group Ltd
Hanley, STE
04.2018 - 02.2020
Desktop Support Engineer
Davies Group Ltd
Hanley, STE
11.2016 - 04.2018
Technical Support Engineer
Smarterways Ltd
Burton-on-Trent, STS
02.2016 - 11.2016
I.T Support Assistant
Unitemps For GDFSuez Rugley Power Ltd
Rugeley, STS
08.2013 - 02.2016
Education
Bachelor of Science - Computing Science
Staffordshire University
Stafford 09.2012 - 04.2014
HND - Computing Science
Staffordshire University
Stafford 09.2010 - 05.2012
Skills
- Desktop support
- Technical support
- Systems support
- Hardware diagnosis
- Troubleshooting proficiency
- Hardware and software installation
- Application installations
- Hardware upgrades
- Active Directory
- Office 365
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Affiliations
- My interests are in reading books and computer technology magazines. Learning about recent technologies and gadgets. In my spare time, I have built my home media centre, media server, Microsoft Server, and custom-built desktop PCs.
Timeline
Field Support Analyst
Global Experience Specialists Limited
01.2024 - 02.2024
Information Technology Support Technician
IHG Branston Office
01.2023 - 10.2023
Senior Desk Technician Deeset
Crimson
01.2022 - 12.2022
Service Desk Technician
Temporary Contract For JCB
11.2021 - 01.2022
Software Engineer
Flags Software
06.2021 - 11.2021
Support Engineer
848.co
02.2020 - 06.2021
Technical Support Engineer
Davies Group Ltd
04.2018 - 02.2020
Desktop Support Engineer
Davies Group Ltd
11.2016 - 04.2018
Technical Support Engineer
Smarterways Ltd
02.2016 - 11.2016
I.T Support Assistant
Unitemps For GDFSuez Rugley Power Ltd
08.2013 - 02.2016
Bachelor of Science - Computing Science
Staffordshire University
09.2012 - 04.2014
HND - Computing Science
Staffordshire University
09.2010 - 05.2012
References
References available upon request.
References
References available upon request.
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