Alexander McIntosh
London
Summary
Dependable, detail-oriented professional with experience in team management and deadline adherence. Proven track record in problem solving and leadership, successfully resolving client issues and ensuring high satisfaction levels. Demonstrated excellence in store presentation, employee training, and inventory management while overseeing the Windsor location. Skilled in stakeholder engagement and critical thinking, focused on helping businesses enhance customer loyalty.
Overview
8
8
years of professional experience
Work History
Account Manager
Fudge Kitchen
London
2025.05 - 2026.05
- Resolved client issues promptly, enhancing satisfaction and loyalty.
- Primary point of contact for new and existing customers.
- Communicated with customers to identify and resolve problems swiftly, preventing escalation.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Managed records for assigned clients, acting as primary contact for account-related transactions and issues.
- Frequently visited customers to maintain positive and productive relationships.
- Maintained up to date knowledge of market trends, regulatory changes, and technological advancements.
- Tracked accounts to predict order frequency and built relationships to grow order size.
- Trusted to work with prestitigious accounts in Hotel and Luxury Retail markets.
- Worked and travelled internationally to build relationships abroad.
Shop Manager
Fudge Kitchen
Windsor, Berkshire
2020.02 - 2025.04
- Ensured high standards of store presentation and cleanliness to enhance customer experience.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to foster a knowledgeable and efficient team. Awarded internal achievements: Manager of the Year 2021 and Shop of the Year 2022.
- Stored stock safely and securely to maintain quality of goods.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance, providing targeted feedback and coaching to elevate service delivery.
- Merchandised displays to showcase new and popular items.
- Conducted regular stock checks to maintain inventory accuracy and minimise losses.
- Coordinated with the head office to align store objectives with overall company goals.
- Built close relationships with leadership and head office teams.
Shop Assistant
Fudge Kitchen
Edinburgh, Scotland
2018.08 - 2020.02
- Performed part-time roles during weekends and university holidays, gaining valuable experience in time management and customer service while travelling from 2013 until becoming a full-time employee in 2018.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
Education
Master of Arts - Politics
University of Dundee
Dundee2018-01
Scottish Qualifications Certificate -
Trinity Academy
Edinburgh2014-01
Skills
- Client relationship management
- Stakeholder engagement
- Problem solving
- Training coordination
- Team leadership
- Time management
- Critical thinking
Hobbies and interests
- Keeping up to date with current affairs and news
- Playing and following Australian Rules Football within a London League training twice a week
- Cooking and exploring new recipes from around the world
- Travelling and planning personal trips
Timeline
Account Manager
Fudge Kitchen
2025.05 - 2026.05
Shop Manager
Fudge Kitchen
2020.02 - 2025.04
Shop Assistant
Fudge Kitchen
2018.08 - 2020.02
Master of Arts - Politics
University of Dundee
Scottish Qualifications Certificate -
Trinity Academy