ALEXANDER (LEX) CRAWFORD
Glasgow,Glasgow City
Summary
Strategic and hands-on service leader with nearly 20 years’ progression within Veolia/ELGA, experienced in directing engineering and service teams, improving operational standards and delivering consistent, high-quality service across complex, customer-critical environments. Known for operational reliability, customer focus, strong governance and steady leadership.
Overview
19
19
years of professional experience
Work history
Early Career
- Held various engineering and technical roles prior to joining Veolia (details available on request).
Head of Services & Operations – Scotland
Veolia UK
08.2022 - 11.2025
- Lead and develop engineering and service teams ensuring strong performance, safety and customer excellence.
- Align Scottish operations with UK-wide service expectations, governance frameworks and best practices.
- Drive performance via structured KPIs, SLAs and operational review cycles.
- Oversee resource planning, workload balance and operational budgets.
- Act as senior escalation point for complex or high-risk issues.
- Promote a culture of continuous improvement and operational consistency.
- Maintained a strong record of meeting financial targets under my leadership.
Business Manager – Scotland
Veolia UK
05.2016 - 08.2022
- Managed regional service delivery and engineering resources across Scotland.
- Strengthened operational processes, improved KPI performance and customer satisfaction.
- Supported commercial discussions, renewals and contract governance.
- Contributed to aligning Scotland with national service frameworks and practices.
Scottish Operations Manager
Veolia UK
05.2012 - 05.2016
- Oversaw engineering service delivery and operational performance across Scotland.
- Improved service responsiveness, efficiency and communication.
- Built strong operational relationships with key industrial and commercial clients.
Refurbishment Sales Manager / Scientific Area Sales Manager
ELGA (Veolia)
12.2010 - 05.2012
- Managed scientific and industrial client accounts.
- Created technical proposals and supported refurbishment sales growth.
Field Service Engineer
ELGA (Veolia)
05.2007 - 12.2010
- Installed and maintained water purification systems across Scotland.
- Built strong technical capability and customer-facing experience.
Skills
- Senior Leadership of Service Operations & Engineering Teams
- Strategic Planning & Execution
- Customer-Centric Service Delivery
- KPI, SLA & Performance Management
- Operational Governance & Compliance
- Budget & Resource Management
- Continuous Improvement & Lean Mindset
- Cross-Functional Collaboration
- Engineering Team Leadership
- Safety, Quality & Environmental Standards
- Stakeholder Engagement & Communication
Timeline
Head of Services & Operations – Scotland
Veolia UK
08.2022 - 11.2025
Business Manager – Scotland
Veolia UK
05.2016 - 08.2022
Scottish Operations Manager
Veolia UK
05.2012 - 05.2016
Refurbishment Sales Manager / Scientific Area Sales Manager
ELGA (Veolia)
12.2010 - 05.2012
Field Service Engineer
ELGA (Veolia)
05.2007 - 12.2010