Iva Taneva
London,England
Summary
Dedicated and customer service-oriented professional with extensive expertise in food presentation, food and wine pairing recommendations, and allergen awareness. Demonstrates strong creative thinking and stress resilience, excelling in side dish and drink upselling. Proficient in POS systems operation, order taking, and delivering exceptional food and beverage service. Committed to enhancing dining experiences through meticulous attention to menus and specials while maintaining a strong knowledge of wines.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Waiter
Soho House
London
2025.03 - Current
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Maintained knowledge of menu items, leading to accurate order taking.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Checked customer IDs to confirm age before selling age-restricted products.
- Advised customers on wine and beverage pairings with selected food items.
Waiter
Happy Restaurant LTD
London, England
2020.01 - 2025.01
- Maintained knowledge of menu items, leading to accurate order taking.
- Greeted customers, presented menus and shared information about available special items.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Stayed up to date on menu changes to accurately answer customer queries.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Explained dish components clearly to inform customers' decisions.
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Checked customer IDs to confirm age before selling age-restricted products.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Relayed feedback from customers to management for continuous improvement.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Accurately took orders, making menu recommendations as appropriate.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Memorised complete menu and offered guests knowledgeable suggestions.
Waiter
Happy Bar&Grill
Burgas, Bulgaria
2016.10 - 2020.01
- Managed table settings for optimal dining experience.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked customer IDs to confirm age before selling age-restricted products.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
Environmental protection
ADN Zelinski
Burgas / Bulgaria 09/2011 - 05/2015
Skills
- Food presentation
- Food and wine pairing recommendations
- Menus and specials
- Customer service-oriented
- Creative thinking
- Side dish and drink upselling
- POS systems operation
- Stress resilience
- Food and beverage service
- Order taking
- Strong wine knowledge
- Allergen awareness
Languages
English
Fluent
Bulgarian
Native
Accomplishments
Best Restaurant in UK- 2024
Best Hospitality Team, Best Restaurant in London - 2023
Certification
Level 2 Certificate for Health and Allergen awareness
Timeline
Waiter
Soho House
2025.03 - Current
Waiter
Happy Restaurant LTD
2020.01 - 2025.01
Waiter
Happy Bar&Grill
2016.10 - 2020.01
Environmental protection
ADN Zelinski
09/2011 - 05/2015