Alexander Holland
Summary
Personable and aspirational professional with exceptional communication and customer service skills, combined with background in problem-solving and public engagement. Proven ability to manage visitor interactions (social media monitoring, complaints handling, relationship management, shared inbox responses). Demonstrates exceptional client-focused service through effective relationship management and customer engagement, leveraging CRM software to build strong customer relationships. Skilled in interpreting performance metrics and implementing customer service strategies, with a solid understanding of digital marketing and project management. Committed to enhancing business acumen and driving success through innovative complaint investigations and flexible writing style.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Grocery Delivery Driver
Ocado
Sheffield, Yorkshire
11.2024 - 02.2025
- Delivered groceries efficiently to customers' residences ensuring satisfaction and timely service.
- Communicated effectively with customers regarding delivery schedules and any potential delays.
- Reviewed orders prior to delivery to confirm accuracy and completeness of customer requests.
- Resolved customer complaints swiftly, enhancing overall customer experience.
- Built strong relationships with customers to encourage repeat business.
- Communicated effectively with customers regarding their orders and any possible delays or changes.
Market Research Analyst
Swift Research
Wetherby, Yorkshire
06.2024 - 10.2024
- Assisted in managing client communications to ensure timely responses and satisfaction.
- Coordinated scheduling of appointments and meetings to optimise client engagement.
- Conducted research on client needs and preferences to support tailored service delivery.
- Developed and maintained organised documentation for client interactions and follow-ups.
- Assisted customers by addressing inquiries and resolving issues promptly.
- Documented customer feedback to help inform service improvements and initiatives.
- Collaborated with colleagues to ensure smooth operations during peak periods.
Chalet Host
Alpine Generation
La Plagne
12.2023 - 04.2024
- Provided exceptional customer service by anticipating guest needs and preferences.
- Assisted in daily operations by preparing and serving breakfast and evening meals.
- Ensured cleanliness and organisation of chalet by maintaining high standards of hygiene.
- Coordinated with housekeeping to manage turnover of rooms and communal areas efficiently.
- Facilitated guest activities by offering local insights and arranging transportation as needed.
- Resolved guest complaints and concerns promptly to ensure satisfaction and comfort.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Visitor Services Officer
Forestry England
Thetford, Norfolk
06.2023 - 11.2023
- Assisted visitors by providing information about exhibits and events.
- Coordinated visitor feedback to enhance overall customer experience.
- Engaged with diverse groups to ensure all needs were met effectively.
- Managed ticketing processes and handled cash transactions accurately.
- Responded to inquiries and resolved issues to maintain visitor satisfaction.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Managed high-volume calls, resulting in efficient complaint resolution.
- Increased customer satisfaction by implementing effective complaint resolution strategies.
- Oversaw administrative duties, maintaining an organised work environment.
- Managed team of staff for smooth daily operations.
Education
Bachelor of Science - Marketing and Management
University of East Anglia
Norwich, Norfolk 09.2019 - 05.2023
A-Levels - Geography, Environmental Science, Physical Education
Turton High School
Bolton 09.2017 - 06.2019
Skills
- Proactive attitude
- Email marketing experience
- Business intelligence tools usage
- Social media monitoring
- Client-Focused service
- Performance metrics interpretation
- Project management knowledge
- Digital marketing understanding
- Relationship Management
- Customer relationship building
- CRM Software proficiency
- Client engagement
- Complaint investigations
- Business acumen
- Customer service strategies
- Flexible writing style
- Advanced writing capabilities
Affiliations
- 4th Place finish in the French National Bobsleigh Championships
- Keen interest in all things football
- Shotokan Karate Black Belt 1st Dan
- Live music 'performer' in a football themed band
References
References available upon request.
Timeline
Grocery Delivery Driver
Ocado
11.2024 - 02.2025
Market Research Analyst
Swift Research
06.2024 - 10.2024
Chalet Host
Alpine Generation
12.2023 - 04.2024
Visitor Services Officer
Forestry England
06.2023 - 11.2023
Bachelor of Science - Marketing and Management
University of East Anglia
09.2019 - 05.2023
A-Levels - Geography, Environmental Science, Physical Education
Turton High School
09.2017 - 06.2019
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