Alexander Hart
Redhill,Surrey
Summary
Motivated Manager with 5 + years of experience managing within multiple different organisations. I am an experienced and confident FLT operator with a clean driving record which I have gained at my current employer 'Selco'. I am looking for a Manager role to broaden my horizons and to elevate my career. I am also open to roles including use of FLT's.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Goods-In Manager
Selco Builders Warehouse
Redhill / Salfords, Surrey
2024.10 - Current
- Passed training on FLT,s Including Counterbalance , Reach Truck and Omni-directional Loader.
- I have senior level experience of operating and checking FLT's which can be shown from my clean driving record at Selco.
- In charge of placing and offloading stock in regards to customer needs.
- Experience with booking and making discrepancies in regards to stock that has been delivered.
- Liaising with high value customers in regards to material needs and delivering on promises to both domestic and commercial customers.
- Fostered a positive work environment with regular team-building activities.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- In charge of colleague feedback and disciplinary proceedings within my team.
- Controlling a high traffic working Customer yard to ensure stock availability and maintaining compliance with Health and Safety regulations.
Supervisor
Iceland
Redhill, Surrey
2023.05 - 2024.10
- General running of a high traffic store
- Planning of staff rota's and training orientations
- Keyholder
- Handling customer complaints and providing resolutions
- Discussing changes to be implemented on a seasonal basis
- Handling monetary transactions via cash registers
- Cash counting and investigating discrepancies on a daily basis
- Performing health and safety checks before store is open to trade and when store is closed to ensure compliance
- Managing stock loss and discussing ways in which to deter / prevent potential theft
- Sitting in on disciplinary meetings and providing feedback
Duty Manager
Safestore
Redhill , Crawley , Surrey
2019.11 - 2023.04
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Increased revenue through upselling and consistent contract renewals.
- Maintained store standards to uphold clean, professional appearances.
- Handling of Direct Debit transactions on a weekly basis upwards of £100,000 +
- Keyholder duties, opening and closing of Redhill and Crawley stores
- New starter training on systems and sales techniques
- Market investigation of competitors to compare pricing and perks which I would discuss with my manager and regional manager on a monthly basis
- Handling complaints and grievances, assisting customers in debt within the storage industry
- Handling of abandoned goods and long term debtors via Ebay
- Discussing monthly targets with regional manager and what can be implemented to meet and exceed said targets across the team
Contact Centre Supervisor
Nuffield Health
Dorking Deepdene, Surrey
2014.06 - 2019.11
- Handling of customer phone calls upwards of 100+ on a daily basis
- Discussing options in regards to treatment with customers ( I am not medically trained and did not provide medical advice to customers)
- Managing customer expectations in regards to physiotherapy
- Handling customer complaints
- Dealing with insurance providers and reading through contracts to make sure the right treatment was provided per customer based on their contracts
- Sat in on monthly team meetings to provide feedback and solutions in regards to what could be done better and what is working well
- Assisting on a higher than normal traffic days by working overtime and working on rest days if required
- Managing of appointments via Salesforce systems and liaising with registered physiotherapists regarding availability on urgent cases
- Handling debtors consistently and fairly to ensure a payment agreement is set up and to avoid potential loss of treatment
Sales Assistant
Cherry Bliss
Worthing, West Sussex
2010.01 - 2014.06
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built lasting relationships with clients through customer service interactions.
- Handled monetary transactions via cash register
- Assisting Supervisor / Manager with opening and closing of the store
- Handling of appointments via booking systems and handling of any appointment clashes
- General store maintenance
Education
A-Levels - Software Development & Programming
East Surrey College
Redhill, Surrey 2012.08 - 2014.06
GCSEs - English, Maths, Extended Science, Business Studies, Extended ICT, History, Religious Studies,
The Warwick School
Redhill, Surrey 2004.09 - 2009.06
Skills
- Sales closing techniques
- Flexibility and adaptability
- Payment Processing
- Conflict resolution
- KPI monitoring
- Staff management
- Staff training
- Health & Safety trained
- Keyholder responsibilities
- FLT operation including Counter Balance , Reach Truck and Omni-Directional Loader
- Enforcing Health & Safety
Timeline
Goods-In Manager
Selco Builders Warehouse
2024.10 - Current
Supervisor
Iceland
2023.05 - 2024.10
Duty Manager
Safestore
2019.11 - 2023.04
Contact Centre Supervisor
Nuffield Health
2014.06 - 2019.11
A-Levels - Software Development & Programming
East Surrey College
2012.08 - 2014.06
Sales Assistant
Cherry Bliss
2010.01 - 2014.06
GCSEs - English, Maths, Extended Science, Business Studies, Extended ICT, History, Religious Studies,
The Warwick School
2004.09 - 2009.06