Alexander Harris

I provided account management services for Solicitors. Within this role I learnt to provide first-class client services and built exceptional rapport building skills to nurture key relationships with our existing customers.

I was tasked with monitoring existing clients and scheduling consistent follow-ups with each account, whilst aiming to source new business. I cultivated and sustained critical partnerships with our clients to support consistent satisfaction.

My ability to cold call, cold visit and prospect new business - on top of maintaining existing relations - enabled me to become extremely resilient and focused.

I worked for Jelson Homes for 6 years initially as a bricklaying apprentice.

Following my apprenticeship here I attained an advanced level 3 NVQ in trowel occupations. I then continued with the company for another 3 years as a qualified bricklayer developing new build properties for the company.

For the last 12 months I have worked as a sole trader which has involved sub-contracting to several home developers and building my own business and client portfolio.

Within this I have employed active listening and product expertise to successfully resolve inbound enquiries.

I have taken on multiple private jobs where I have needed to price, scale and manage my own work and clients.

This has enabled me to manage customers and learn the value of negotiation and managing customers expectations.