Alexander Gilroy

Delivered nursery production support for three years across all areas of production and despatch departments.

Dealing with day-to-day enquiries whilst replying within a 36-hour set time period.

Managing quotations from initial enquiry through to despatch and beyond.

Giving support with planting and aftercare.

Owned quotation follow-ups, scheduled deadlines and established clear time targets (CRM)

Resolve customer problems and complaints by delivering timely support and clear updates.

Advise customers on tree selections through phone, email, and site consultations.

Facilitate client nursery visits and improve stock selection experience through guidance.

Own collaboration with our sales operations team for accurate tree selection and stock quality.

Generate stronger client connections and rapport by visiting potential and existing clients within a field based role.

Key team player in helping organise trade and retail shows.

• Mowed and evenly cut lawns using lawnmowers and hand tools.
• Removed weeds, dead plants, and other debris from garden areas, keeping spaces tidy and well-presented.
• Pruned trees and shrubs to promote good growth.
• Maintained lawn areas through regular mowing, edging, and aeration.
• Executed seasonal gardening tasks, including pruning, scarifying, and leaf clearance, to maintain year-round garden appeal.
• travelling to maintain multiple sites across Cambridgeshire, Norfolk and Essex
• undertaking light Landscaping and maintenance duties.
• working with local residents to help deliver customer satisfaction across all sites.
• Assisted in designing and implementing garden layouts to enhance outdoor spaces for clients/residents.

• Working on a production Line
• Glass Cutting
• Operated grinding and sanding machines to remove surface imperfections.
• Quality control.
• Inspected finished products to detect splits, cracks and breaks, fixing defects.
• Participated in health and safety audits
• Packed and prepared glass products for shipping, adhering to tight deadlines.
• Liaised with engineering staff to troubleshoot and resolve machinery issues promptly.
• Conducted regular maintenance on equipment.
• Operating a wide range of machinery, i.e. Gantry crane and forklift.