Alexander Georgy

• Selling items such as stationery equipment on eBay.
• Business planning and strategy skills.
• Analysing data.

During my summer placement at Wholebond Hotels, I gained hands-on experience in the hospitality industry and developed key skills in customer service, teamwork, and operational management. My role involved:

• Guest Services: Welcoming guests, assisting with check-ins/check-outs, and ensuring a high standard of customer satisfaction.
• Operations Support: Assisting with day-to-day hotel operations, including room preparation, inventory checks, and supporting housekeeping and front desk staff.
• Team Collaboration: Working closely with hotel staff across departments to ensure smooth operations, and a positive guest experience.
• Problem-Solving: Responding to guest enquiries and resolving minor issues efficiently and professionally.
• Skills: Familiar with MUSE software system
• Professional Development: Observing managerial practices, and understanding the operational and financial aspects of running a hotel.

This placement strengthened my communication, organisational, and interpersonal skills while giving me practical insight into the hospitality sector.

• Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.

• I worked as a Receptionist Assistant at the Armenian Embassy.
• I developed my communication skills by interacting with diplomats, visitors, and officials ensuring clear and professional exchanges in both verbal and written forms.
• I also strengthened my administrative and organisational skills through tasks such as managing correspondence, scheduling meetings, and maintaining accurate records, which were critical to the smooth functioning of embassy operations.
• I further enhanced my IT proficiency, particularly with Microsoft Office and Outlook, by managing official documents, preparing reports, and managing calendars.