Alexander Ervin
Nottingham
Summary
Adept Systems Engineer with a proven track record at the United States Air Force, specializing in root cause analysis and user support. Excelled in optimizing information systems and enhancing security measures, demonstrating exceptional technical analysis and problem-solving skills. Achieved significant improvements in system efficiency and reliability, underscoring a commitment to excellence and operational success.
Overview
11
11
years of professional experience
Work History
Airborne Systems Engineer 1
United States Air Force
03.2020 - 03.2024
- Preformed in-flight IT support aboard US military aircraft.
- Held TS/SCI Security clearance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Optimized networked software and operating systems by applying updates and patches.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Completed software updates and assessed security patches for optimized computer use.
- Completed survival, aviator, and safety courses.
Service Desk Specialist
Invision Sally Jobe/Synoptek
05.2017 - 05.2018
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
Security Technician
Centrury Link Data Solutions
10.2014 - 05.2018
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Printer Technician (Temp Worker)
Jeppesen
01.2013 - 10.2014
- Operated large format industrial printers.
- Worked on tight deadlines to ship air maps to the Denver International Airport.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Education
Bachelor of Science - Information Technology
Colorado State University (Global Campus)
Denver, Colorado, USA03.2019
Bachelor of Arts - Design For Film And Television
Nottingham-Trent University
Nottingham, UK 09.2024 - Current
Skills
- Root Cause Analysis
- Technical Analysis
- Infrastructure development
- Automation development
- System Testing
- System Troubleshooting
- User Support
Timeline
Bachelor of Arts - Design For Film And Television
Nottingham-Trent University
09.2024 - Current
Airborne Systems Engineer 1
United States Air Force
03.2020 - 03.2024
Service Desk Specialist
Invision Sally Jobe/Synoptek
05.2017 - 05.2018
Security Technician
Centrury Link Data Solutions
10.2014 - 05.2018
Printer Technician (Temp Worker)
Jeppesen
01.2013 - 10.2014
Bachelor of Science - Information Technology
Colorado State University (Global Campus)
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