Alexander Crosby
Southsea,Hampshire
Summary
Excellent IT and Customer Service skills - Ability to communicate with people at all levels - Reliable and trustworthy employee who enjoys working equally as part of a team or on my own initiative - Friendly, outgoing and motivated - Support Analyst with strong background in troubleshooting and resolving technical issues. Excels in providing comprehensive support to ensure smooth IT operations. Proven track record of enhancing system performance and user satisfaction. Brings value through effective communication and problem-solving skills, making significant impact in team environments.
Overview
8
8
years of professional experience
Work History
Operational Support Analyst
UKMTO
2024.04 - Current
- In my current role at UKMTO we maintain a white shipping picture by processing thousands of reports from all types of vessels in the Red sea, Indian ocean, Gulf of Aden and Oman and in the Arabian Gulf.
- We also help vessels in this area if they are attacked or are in need of assistance by sharing information and offering guidance.
- Another major part of the job is producing products for shareholders and industry using the large amount of data we have and manage every day.
- I transitioned to become a full analyst within the team where instead of maintaining the white shipping picture and processing reports from vessels, I would collect, clean and analyse the data we received, from simple AIS data looking at patterns of life, average ship transits through chokepoints and ports, to looking at the years worth of incident reports and producing charts that show trends in the different methods of attack and area hotspots.
Operations Monitoring Team Operative
SSCL
2023.03 - 2024.04
- Working in a massive data center, I monitor numerous different tools that are required by JPA systems and all supported applications.
- I have to identify and analyze faults and take corrective action.
- Monitor the System backups and fault find or notify the appropriate team, in accordance with instructions, if any failures occur.
- The operation of equipment and production of printed output.
- Administer data transfers between JPA servers and the Ops Bridge area PCs for production of Mobilization and other letters as detailed within WI’s.
- Manage and administer the daily movement of DR items and backup tapes and carry out the associated audit and inventory checks.
Communications/Network Engineer
ROYAL NAVY
2021.11 - 2022.11
- Communications and Information Systems specialist, handling sensitive and classified information for internal and external comms between ships and shore establishments.
- I also manage and maintain ships networks.
- Worked with Cisco routers and switches, setting up and configuring networks, as well as maintaining and fault finding on these networks.
- This was usually done in person but I also worked remotely.
- I also worked on networking projects in a group, where we would fault find on each others networks and work towards setting up a larger network.
- I also worked on main communications systems used on all Type 45 Destroyers.
BoatCrew/Deck Hand
Blue Funnel Ferries
2020.08 - 2021.10
- First Mate on Hythe Ferry service operating between Southampton and Hythe, responsible for passenger and boat safety, including basic maintenance checks of engines.
- Participated in mooring operations, ensuring secure anchorage and docking procedures.
- Collaborated with team members to execute emergency drills, enhancing onboard safety.
Bartender/Front of House
The Reef Restaurant
2018.03 - 2020.07
- Front of house, preparations for service, serving diners, running food and drink orders from the kitchen and handling payments.
- Also worked behind the bar.
Education
Communications Technician Level 3 -
HMS Collingwood
2022-11
Public Services, Level 3 Course -
Isle of Wight College
2017-06
AS level passes - Computer Science and Business Studies
Nodehill Sixth Form College
2014-01
GCSE -
Carisbrooke College School
Isle of Wight2014-01
Skills
- Excellent IT and Customer Service skills
- Ability to communicate with people at all levels
- Incident management
- Enjoys working as part of a team or on own initiative
- Friendly, outgoing, and motivated
- Data analysis
- Network troubleshooting
- Systems monitoring
Timeline
Operational Support Analyst
UKMTO
2024.04 - Current
Operations Monitoring Team Operative
SSCL
2023.03 - 2024.04
Communications/Network Engineer
ROYAL NAVY
2021.11 - 2022.11
BoatCrew/Deck Hand
Blue Funnel Ferries
2020.08 - 2021.10
Bartender/Front of House
The Reef Restaurant
2018.03 - 2020.07
Communications Technician Level 3 -
HMS Collingwood
Public Services, Level 3 Course -
Isle of Wight College
AS level passes - Computer Science and Business Studies
Nodehill Sixth Form College
GCSE -
Carisbrooke College School