Alexander Clair
Summary
Results-driven professional with expertise in strategic planning, budget management, and KPI establishment. Demonstrates a proven ability to lead cross-functional team collaboration, implement cost reduction strategies, and drive workforce training and development initiatives. Skilled in stakeholder engagement and business development, leveraging effective communication to achieve organisational goals. Committed to delivering measurable outcomes that align with long-term business objectives.
Overview
13
13
years of professional experience
Work History
Head of Operations
The Private Clinic - TPC Group LTD
London
08.2024 - Current
- Introduced cost-saving measures to reduce overheads.
- Oversaw facility upgrades, ensuring compliance with safety regulations.
- Negotiated contracts with surgeons and doctors, managing margins and optimal pricing and terms.
- Improved workflow efficiency for enhanced productivity.
- Streamlined internal processes by implementing new operational strategies.
- Devised contingency plans, preparing for potential crises or disruptions.
- Met and exceeded corporate KPIs with comprehensive regional growth strategies.
- Managed complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
Business Development Manager
The Private Clinic - TPC Group LTD
London
06.2024 - 08.2024
- Streamlined processes to improve overall efficiency.
- Optimised operational procedures for improved productivity.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Led cross-functional teams to deliver complex projects on time and budget.
- Executed successful product launches, driving market penetration.
- Devised comprehensive business plans, enabling sustainable growth.
- Conducted market research to identify potential business opportunities.
Clinic manager
The Private Clinic - TPC Group LTD
Manchester
09.2020 - 06.2024
Patient coordinator
The Private Clinic - TPC Group LTD
Manchester
02.2017 - 09.2020
Receptionist
The Private Clinic - TPC Group LTD
Manchester
12.2015 - 02.2017
Insurance Consultant
Swinton Insurance
Manchester
03.2014 - 11.2015
- Evaluated risk factors and recommended appropriate coverage to ensure client protection.
- Negotiated competitive rates with underwriters for client benefit.
- Facilitated training sessions for junior consultants enhancing their product knowledge and service delivery capabilities.
Retail worker
Multiple Retail Chains
Manchester
01.2012 - 03.2014
Education
GCSEs -
Bury College
BurySkills
- Strategic planning
- Budget management
- KPI establishment
- Cross-Functional team collaboration
- Workforce training and development
- Cost reduction strategies
- Stakeholder engagement
- Business development
- Effective communication
Timeline
Head of Operations
The Private Clinic - TPC Group LTD
08.2024 - Current
Business Development Manager
The Private Clinic - TPC Group LTD
06.2024 - 08.2024
Clinic manager
The Private Clinic - TPC Group LTD
09.2020 - 06.2024
Patient coordinator
The Private Clinic - TPC Group LTD
02.2017 - 09.2020
Receptionist
The Private Clinic - TPC Group LTD
12.2015 - 02.2017
Insurance Consultant
Swinton Insurance
03.2014 - 11.2015
Retail worker
Multiple Retail Chains
01.2012 - 03.2014
GCSEs -
Bury College
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