Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Custom
References
Timeline
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Alexander Caldwell

Alexander Caldwell

Aberdeen,Aberdeen

Summary

Highly responsible and reliable professional with extensive experience in customer service and food and beverage industries. Demonstrates exceptional skills in cash handling and precise order taking. Known for positive and approachable demeanour, efficient performance under pressure, and strong interpersonal skills. Adept at maintaining cleanliness and hygiene standards while ensuring customer satisfaction through attentive service and effective feedback handling. Committed to delivering outstanding guest rapport and fostering a customer service-oriented environment.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Basketball coach

Panthers Basketball club
Aberdeen, Aberdeen City
04.2022 - 10.2023
  • Improved Panther's under 12 team's defensive technique by conducting regular and detailed training sessions.
  • Assessed each player's skills and strengths, resulting in effective planning
  • Fostered a strong rapport amongst teammates through team building activities.
  • Maintained up-to-date knowledge on all rules and regulations of basketball by regularly attending professional development courses.
  • Trained players individually to enhance their specific skill sets which improved overall performance of the under 12s team.
  • Helped create an environment that promoted sportsmanship and respect amongst players in Panthers Club, resulting in more cohesive teamwork on court.
  • Demonstrated various techniques during training sessions to improve players' understanding and execution during games.
  • Collaborated with other coaching staff for sharing best practices which resulted in enhanced coaching techniques across board.
  • Built confidence of players by offering individual praise and recognising progress and achievements.
  • Promoted safety and welfare of young children by following safeguarding principles.
  • Adapted coaching style depending on needs and abilities of different teams and individuals.
  • Demonstrated specific skills and techniques, providing time for controlled practice.
  • Managed behavioural challenges to reduce disruption to training sessions.
  • Tailored sessions to provide physical challenge to individuals with varying abilities.
  • Instilled sense of commitment, drive and responsibility in Panther's team.
  • Delivered lessons with enthusiasm and positivity to inspire students to consistently achieve and set targets for themselves.
  • Stayed up-to-date on latest rulebook outlining rules of play.
  • Coached under 12s Panther's team to refine specific techniques and enhance confidence.
  • Motivated individuals to achieve positive results
  • Identified individual strengths and weaknesses, adapting training programmes to suit.
  • Educated participants on acceptable behaviour and standards of play.
  • Adapted coaching style to suit individual needs to promote full engagement.
  • Inspired good sportsmanship and adherence to official rulebook.

Youth Beatz Volunteer

Dumfries and Galloway Council
Dumfries, Dumfries and Galloway
07.2023 - 07.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained experience working in live events industry
  • building networking and collaboration, communication skills
  • working as part of a team to deliver an award winning experience under time constraints
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSEs - English

International School
Aberdeen
01.2022 - 06.2023

GCSEs - Maths

International School
Aberdeen
01.2022 - 06.2023

GCSEs - Global Perspectives

International School
Aberdeen
01.2022 - 06.2023

Certificate of Higher Education - English

Banchory Academy
Banchory, Aberdeenshire
08.2023 - 10.2024

Scottish Qualifications Certificate - National 5 - Physical Education

Banchory Academy
Banchory, Aberdeenshire
08.2023 - 10.2024

Skills

  • Cash handling
  • Customer Service
  • Highly responsible and reliable
  • Positive and approachable
  • Punctuality
  • Interpersonal skills
  • Efficient under pressure
  • Order taking
  • Upbeat, outgoing and positive
  • Customer service-oriented
  • Guest rapport
  • Clear communication
  • Teamwork
  • Food safety awareness
  • Attentive
  • Cleanliness and hygiene

Affiliations

  • I have a keen interest in cooking and following a healthy diet. I regularly adapt, change and invent new recipes to suit my healthy eating plan, I enjoy a variety of keep fit pursuits, from regular visits to the gym where I have devised a personal gym programme focussing on a mixture of cardiovascular and strength training. I run regularly and enjoying cycling, basketball and football.
  • I am passionate about music, both listening to it and also creating music using a digital audio workstation which uses a graphical user interface with a pattern based music sequencer.
  • I am a keen photographer and enjoy taking a variety of photos from nature scenes to every day life scenes.

Accomplishments

I have achieved my Bronze level Duke of Edinburgh and have nearly completed my Silver dule of Edinburgh award.

I have achieved the Gold residential section of my Gold level Duke of Edinburgh award.

Custom

I am honest, friendly and polite, observant and a hard worker. I have good intrapersonal/interpersonal skills, use my  initiative and have good time keeping skills. Additionally, I am a quick learner, team player, solution focussed and keen to learn. 

References

References available upon request.

Timeline

Certificate of Higher Education - English

Banchory Academy
08.2023 - 10.2024

Scottish Qualifications Certificate - National 5 - Physical Education

Banchory Academy
08.2023 - 10.2024

Youth Beatz Volunteer

Dumfries and Galloway Council
07.2023 - 07.2023

Assistant Basketball coach

Panthers Basketball club
04.2022 - 10.2023

GCSEs - English

International School
01.2022 - 06.2023

GCSEs - Maths

International School
01.2022 - 06.2023

GCSEs - Global Perspectives

International School
01.2022 - 06.2023
Alexander Caldwell