Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Alexander Burgwin

Tettenhall,United Kingdom

Summary

Experienced banker 1+ year experience in the banking industry and over 5+ years in retail leading as a team leader. self-motivated with a drive to help customers within any role, can adopt and communicate well with both colleagues and customers alike if that's face to face, over the phone or sending emails. I have an in-depth knowledge of all the different product and services we have to offer with a real focus on being digital oriented. Able to thrive under pressure come up with innovative solutions on the spot to resolve customers complex queries in a fast-paced environment.

Overview

6
6
years of professional experience
12
12
years of post-secondary education

Work history

Business banking consultant

Lloyds Bank
Wolverhampton, West midands
10.2023 - Current
  • Handling complex customer enquiries promptly, ensuring optimal resolution and customer satisfaction.
  • Collaborate effectively with other teams to achieve shared organisational goals.
  • Demonstrated adeptness in using advanced banking software for efficient account management and a focus ongoing digital.
  • Boosted customer satisfaction by providing expert advice on business banking products and services that we can offer.
  • Maintained up-to-date knowledge of legislation and policy changes.

Team Leader

Midcounties Co operative
10.2018 - 03.2025
  • Worked my way up from customer service assistant to team leader within the first year of joining
  • Frequently taking charge of both morning and night procedures and training new team members making sure they’re all compliant
  • Advising customers on the best deals within store and regularly trying to push new product lines
  • Dealing with any customers queries and questions within store at any time or try and solve customers complaints whatever the problem maybe
  • Processing customers orders either by cash or card or processing high value money via the post office doing cash withdrawals and deposits
  • Handling calls from customers and general business calls on a daily basis

Education

GCSEs - Mathematics, Biology, Physics, Chemistry, English

Aldersley High School
Wolverhampton
01.2013 - 07.2018

Business (QCF) - Business

QCF
Wolverhampton
09.2014 - 07.2017

Applied Law - Btec Level 3 Subsidiary Diploma

Alderlsley High School
WOLVERHAMPTON
01.2013 - 01.2015

Business and Marketing - Business and Marketing

University Of Westminster
London
09.2017 - 09.2019

Skills

I have a great understanding and knowledge of the various business banking products and services that we have to offer which can include supporting customers getting a loan, applying for credit card but a real digital focus mindset as of late I am able to analyse data using multiple banking systems to resolve complex customers queries within a timely manner, able to work under a lot of pressure using my own initiate to get the best solution for customer and able to adapt to best comfort customer guiding them both on desktop or app when needed I am one very self-motivated individual with a passion to help customers and other colleges with constant contact with different departments via emails, over the phone or even face to face to get the job done

Affiliations

  • Main hobby at the moment is collecting Lego and Pokémon cards and each Sunday I go for a long walk as a family.

Timeline

Business banking consultant

Lloyds Bank
10.2023 - Current

Team Leader

Midcounties Co operative
10.2018 - 03.2025

Business and Marketing - Business and Marketing

University Of Westminster
09.2017 - 09.2019

Business (QCF) - Business

QCF
09.2014 - 07.2017

GCSEs - Mathematics, Biology, Physics, Chemistry, English

Aldersley High School
01.2013 - 07.2018

Applied Law - Btec Level 3 Subsidiary Diploma

Alderlsley High School
01.2013 - 01.2015
Alexander Burgwin