Alexander Buchan
Bishopton
Summary
Experienced and highly capable operational leader within a safety-critical railway environment, currently working as a Shift Station Manager at Glasgow Central Station. Proven ability to lead large teams, manage complex operations, and maintain high standards of safety, security, and customer service in one of the UK’s busiest stations. Skilled in incident management, stakeholder coordination, and operational planning, with a strong track record of making effective decisions under pressure. Recognised for driving team performance, ensuring compliance with industry standards, and maintaining a safe and efficient operating environment.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Shift Station Manager
Network Rail
Glasgow
2024.06 - 2026.04
- Responsible for the safe and efficient operation of Glasgow Central Station, leading a team of 30+ staff within a high-pressure, safety-critical environment.
- - Lead day-to-day station operations, ensuring full compliance with safety, security, and environmental standards.
- - Act as Station Incident Officer, taking control of incidents and coordinating response to ensure safe and effective resolution.
- - Manage, develop and support a large, multi-disciplinary team, driving performance and maintaining high standards of professionalism.
- - Plan and allocate resources effectively, including rostering and deployment, to meet operational demands.
- - Conduct and approve risk assessments and method statements, ensuring all contractor activities meet required safety standards.
- - Work closely with internal and external stakeholders to maintain operational continuity.
- - Lead station response during major events, overseeing crowd management and safety planning.
- - Monitor station infrastructure and assets, ensuring faults are reported and resolved promptly.
- - Investigate accidents and incidents, identifying root causes and implementing preventative measures.
- - Ensure compliance with fire safety regulations and coordinate with emergency services.
- - Oversee CCTV usage and data handling in line with GDPR.
- - Maintain strong working relationships with retail partners.
Customer Service Assistant / Receptionist / Communications
Network Rail
Glasgow
2020.03 - 2024.06
- Delivered high-quality customer service within a fast-paced station environment while supporting operations and incident response.
Education
High School -
Park Mains High School
Erskine 2006.01 - 1 2011
Skills
- Operational Leadership
- Safety & Compliance Management
- Incident & Emergency Response
- Stakeholder Engagement
- Team Management & Development
- Risk Assessment & Mitigation
- Resource Planning & Coordination
- Decision-Making Under Pressure
- Customer Experience Delivery
- Communication & Influencing
Certification
- Station Incident Officer
- IOSH
- First Aid at Work
- Mental Health First Aid
- Diversity & Inclusion for Managers
- Inclusive Recruitment for Managers
Additional information
References available on request
Timeline
Shift Station Manager
Network Rail
2024.06 - 2026.04
Customer Service Assistant / Receptionist / Communications
Network Rail
2020.03 - 2024.06
High School -
Park Mains High School
2006.01 - 1 2011