ALEXA REDFERN

- Established victim profiles in database through referrals and court documents.

- Evaluated suitability of referrals for service provision.

- Collaborated with courts, witness care, and offender management to compile vital information for victim liaison officers.

- Served as primary contact point, managing communications with victims and probation services.

- Compiled and distributed correspondence to victims.

- Supported managerial tasks, including creating rotas for victim liaison officers.

- Handled sensitive information in accordance with civil service code.

- Utilised Microsoft Excel and Word for rota creation and letter generation.

- Matching candidates to roles

- Assessing candidate suitability for positions prior to interview by telephone or face-to-face

- Screening applicants

- Organising interviews and assignment details

- Maintaining accurate records of all candidates

- Providing exceptional customer service by developing positive relationships with clients and candidates

- Preparing workers payroll documents

- Using Microsoft Word and Excel to organise documents

- Updating and organising websites, adverts and office displays

- Managing all recruitment administration for smoother operations.

- Addressed client and candidate queries promptly

- handled sensitive information discreetly to uphold confidentiality standards

- briefed candidates about responsibilities, salary and job benefits.

- Delivered excellent customer service by answering queries and providing product information.

- Ensured visual merchandising standards with regular display updates.

- Maintained clean shop floor, promoting a welcoming environment.

- Supported team members for improved operational efficiency.

-Participated in seasonal sale preparations by arranging promotional displays

- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.

- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.

• Processed product returns, ensuring items were clean and resaleable.
• Accurately and efficiently processed cash, cheque, card and mobile payments
• Assisted in stock replenishment to maintain store appearance.

- assisted customers by helping them try on wedding dresses and accessories

- suggested suitable products and accessories to customers for increased shopping experience

- maintained clean and organised retail environment

-assisted in stocktaking for accurate inventory management

- monitored and refreshed displays to attract customers

I have also had past experience in caring for children and the elderly.

While at school I acted as a childminder for children of all ages and my duties included preparing meals, administering medication and putting them to bed.

I also undertook volunteering work once a week looking after an elderly man by helping with his shopping, tidying his flat and making his tea.