Alexa Collins

• Actively listened to teachers to ensure safe decisions were made for vulnerable children and young people in school.
• Established and maintained professional relationships to offer objective guidance and support.
• Implemented evidence-based interventions to achieve the best course of action.
• Maintained accurate, up-to-date, and confidential files in line with reporting standards.
• Signposted specialised support to offer services to people experiencing burnout or vicarious trauma.

• Greeted new parents and practitioners in a welcoming, professional manner and provided friendly, knowledgeable assistance.
• Carried out risk assessments for staff working alone during the day and evening.
• Provided reports via Microsoft Office to management.
• Opened and closed building.
• Screened and verified visitor IDs, maintaining the security of personnel and office environment.
• Answered numerous telephone calls per day, booked parents onto courses, organised meetings & answered questions in a professional manner.
• Handled unhappy parents via de-escalation.
• Kept reception area clean and neat to give visitors a positive impression of the children's centre.
• Delivered front of house duties in a warm and professional manner.

See previous description.

• Oversaw the delivery of family support services and activities for children under five and their families.
• Led a team of staff and volunteers.
• Managed budgets and resources effectively.
• Developed partnerships with other organisations to meet the needs of the local community.
• Required strong leadership, communication, and interpersonal skills.
• Had a good understanding of child development and family support services.
• Key responsibilities included strategic planning, staff management, financial management, quality assurance, safeguarding, and partnership working.
• Created a welcoming and inclusive environment that supported the holistic development of young children and their families.

• Delivered supervision and lone worker training to staff members.
• Organised training & conferences to engage with stakeholders and provide continuous professional development.
• Implemented policy work to ensure compliance with regulations and best practices.
• Conducted research and analysis to inform the development of strategies and initiatives.

• Worked with specialist schools for those with special educational needs (SEN) to ensure their educational, social, and emotional needs were met.
• Monitored attendance, behaviour, and progress of children with SEN and developed interventions to support their needs.
• Worked in partnership with parents, carers, teachers, and other professionals to develop and implement plans to support the attendance of children with SEN.
• Liaised with external agencies, such as health and social care professionals, to ensure children's needs were met holistically.
• Conducted home visits and provided support to parents and carers to improve attendance and engagement with education.
• Maintained accurate records of cases and interventions, ensuring confidentiality and compliance with data protection regulations.
• Attended meetings and reviews to represent the interests of children with SEN and Social Care to ensure their voices were heard.
• Ensured compliance with relevant policies, procedures, and legal requirements, including safeguarding, equality and diversity.

• Provided a professional and welcoming reception service, greeting clients and visitors and directing them to the appropriate person or department.
• Managed incoming calls, emails, and post, responding to queries and forwarding messages to the relevant staff member.
• Managed diaries and appointments for senior staff members, arranging meetings and travel as required.
• Prepared and distributed documentation, such as agendas, minutes, and reports, to support meetings and appointments.
• Maintained accurate records and databases, ensuring compliance with data protection regulations.
• Provided administrative support to senior staff members, such as audio typing and formatting.