Alex Williamson
Warminster,Wiltshire
Summary
Customer‑focused and confident communicator with strong problem‑solving skills and experience delivering reliable service in fast‑paced environments. Skilled in building relationships, handling escalations calmly, and keeping operations organised and accurate. Brings trusted cash‑handling experience and a proactive, professional approach to supporting clients and teams.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Supervisor
Screwfix
Frome, Somerset
2026.04 - Current
- Assist in daily store operations by allocating tasks and supporting team members.
- Ensure a safe, compliant, and well-organised environment for all staff and customers.
- Provide fast and accurate customer service by resolving escalations and supporting trade customers.
- Build strong relationships with customers to enhance service delivery.
- Support key operational duties, including stock accuracy checks and addressing delivery issues.
- Conduct gap scans and maintain high standards on the warehouse and shop floor.
- Manage cash office routines and perform safe checks while addressing till discrepancies.
- Execute opening and closing procedures confidently during busy or unexpected situations.
Sales assistant
Screwfix
Frome, Somerset
2025.07 - 2026.04
- Assisted trade and retail customers by delivering helpful service and resolving queries effectively.
- Facilitated accurate and efficient picking and preparation of customer orders to maintain service flow.
- Organised stock levels, completed gap scans, and ensured cleanliness in shop floor and warehouse areas.
- Supported daily store operations by addressing customer issues and maintaining safety and compliance standards.
Intern
Pencil Studio
Frome, Somerset
2025.09 - 2025.12
- Supported brand strategy projects through audience, competitor, and market trend research to guide creative direction.
- Contributed to the development of insights that influenced branding messages and campaign concepts for clients.
- Assisted in creating presentations, mood boards, and strategic recommendations for client meetings.
Intern
Outlaw
Bristol
2025.06 - 2025.07
- Supported high-pressure pitch development by refining messaging angles and value propositions for new business opportunities.
- Assisted team during successful client pitch to secure new business throughout internship.
- Contributed to campaign strategies by analysing audience motivations and brand tone to enhance creative concepts.
Junior Events Coordinator
Design Matters
Cheltenham, Gloucestershire
2024.02 - 2025.06
- Supported planning and execution of events through coordination of logistics and communication with suppliers.
- Assisted with management of guests on-site and ensured smooth operation of events from setup to completion.
- Contributed to preparation of event materials and provided support for daily operational tasks.
Service assistant
Proper Job Superstores Ltd
Trowbridge, Wiltshire
2022.04 - 2025.06
- Provided friendly and efficient customer service to assist customers with product inquiries.
- Managed stock replenishment and merchandising to ensure store cleanliness and organisation.
- Operated tills with accuracy to support smooth daily store operations.
Education
Bachelor of Arts - Graphic Design
University of Gloucestershire
Cheltenham 2022.09 - 2025.07
NVQ Level 3 - Information Technology
Wiltshire College
Trowbridge 2020.09 - 2022.07
Skills
- Customer relationship building
- Problem‑solving under pressure
- Clear and confident communication
- Team leadership and support
- Fast, accurate service delivery
- Task planning and organisation
- Handling escalations professionally
- Stock and operational accuracy
- Cash handling and trusted responsibilities
- Working in fast‑paced environments
- Research and insight development
- Supporting client pitches and presentations
- Cross‑team collaboration
- Event and logistics coordination
Certification
1st Steps to Management
Foundations of Digital Marketing and E-commerce
Timeline
Supervisor
Screwfix
2026.04 - Current
Intern
Pencil Studio
2025.09 - 2025.12
Sales assistant
Screwfix
2025.07 - 2026.04
Intern
Outlaw
2025.06 - 2025.07
Junior Events Coordinator
Design Matters
2024.02 - 2025.06
Bachelor of Arts - Graphic Design
University of Gloucestershire
2022.09 - 2025.07
Service assistant
Proper Job Superstores Ltd
2022.04 - 2025.06
NVQ Level 3 - Information Technology
Wiltshire College
2020.09 - 2022.07