ALEX WARDLE
Bath,Bath and North East Somerset
Summary
Dynamic and highly responsible professional with a strong foundation in leadership proficiency and communication excellence. Demonstrates exceptional task prioritisation and goal setting expertise, ensuring efficient performance under pressure. Known for an upbeat, outgoing, and positive attitude, coupled with outstanding customer service skills. Proficient in food hygiene and safety as well as health and safety protocols, ensuring compliance in all operations. Committed to fostering a collaborative environment through superior interpersonal skills and tolerance.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Sales Assistant
Flood Control International
Tavistock
06.2018
- During a week's work experience with the college, I approached Flood Control International and asked to work alongside them.
- I choose them as they mainly work in CAD and I have a strong interest in working in that field later on after my studies.
- During the week I was given the tasks of being a beta tester for designs they had made, checking the quality and craftsmanship of them, reporting any issues, and fixing them where I can.
- Although it was complicated and difficult at times, I worked through the issues presented to me, learnt new skills, worked alongside a team of professionals, and enjoyed my time there.
Takeaway Assistant
The Royal Spice Indian Takeaway
Bath, Bath and North East Somerset
05.2021 - 02.2022
- Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Prepared and packaged Indian food for delivery and collection.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Waiter Porter
Blacksmith Arms
Lamerton, Devon
09.2019 - 12.2019
- Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
Customer Team Member
Co-op Food
Bath, Bath and North East Somerset
10.2023 - 01.2025
- Boosted store morale by fostering a team-based environment.
- Managed stock levels for optimum product availability.
- Prepared fresh food items, maintaining quality standards.
- Suggested improvements in processes to enhance efficiency.
- Delivered excellent customer service to ensure repeat business.
- Improved customer service by answering inquiries accurately and swiftly.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Team leader
Co-op Food
Bath, Bath and North East Somerset
01.2025 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Improved customer satisfaction through close collaboration with the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Fostered positive employee relationships through communication, training and coaching.
Education
GCSEs - English Lit, English Lang, Maths, Computing
Tavistock College
Tavistock, DEV 09.2015 - 05.2020
A-Levels - Psychology, Computing, Creative Media
Tavistock College
Tavistock, DEV 09.2020 - 05.2022
Bachelor of Science - Forensic Psychology
Bath Spa University
Bath, BAS 09.2022 - 07.2025
Skills
- Task prioritisation
- Leadership proficiency
- Goal setting expertise
- Upbeat, outgoing and positive
- Customer service
- Tolerance and patience
- Food Hygiene and Safety
- Health and Safety
- Order processing and preparation
- Interpersonal skills
- Efficient under pressure
- Highly responsible and reliable
- Communication excellence
Personal Information
Date of birth: 05/05/04
Timeline
Team leader
Co-op Food
01.2025 - Current
Customer Team Member
Co-op Food
10.2023 - 01.2025
Bachelor of Science - Forensic Psychology
Bath Spa University
09.2022 - 07.2025
Takeaway Assistant
The Royal Spice Indian Takeaway
05.2021 - 02.2022
A-Levels - Psychology, Computing, Creative Media
Tavistock College
09.2020 - 05.2022
Waiter Porter
Blacksmith Arms
09.2019 - 12.2019
Sales Assistant
Flood Control International
06.2018
GCSEs - English Lit, English Lang, Maths, Computing
Tavistock College
09.2015 - 05.2020
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