Alex Wagstaffe
Tow Law
Summary
Analytical, organised and customer-oriented with experience of front line complaint handling. Collaborative team player with ownership mentality and a track record of delivering the highest quality reports and targets. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Recovery and Arrears Administrator
Believe Housing
01.2022 - Current
- Provision of team support for customer queries via email/phone and text
- Work on specialist projects such as Housing Costs, Universal credit collection and valid payment options.
Customer Services Officer
Durham County Council
01.2017 - 01.2022
- Working within customer service and providing first line support for General Enquiries, Revenues and Benefits, Customer Feedback and Registrars
- Answering/investigating first line customer enquires and complaints, escalating when appropriate and working with internal and external agencies to ensure customer resolution and satisfaction
- Exceeded department targets in monthly response, handling and quality audits.
Customer Services Agent
Karbon Homes/Durham City Homes
08.2016 - 02.2017
- First point of contact for customer enquiries
- Ensuring that query connected with correct department and system updated with appropriate information
- Data cleanse and customer audit of files
- Cross co-ordination and communication of internal and external departments.
Education
Bachelor of Arts in Education, with qualified teacher status - Education
Durham University
Durham 09.1995 - 07.1998
A-levels - undefined
Skills
- Tenant relations
- Contract management
- Fee collection
- Home sale guidance
- Property inspections
Custom
- Currently studying for Masters in Counselling
- Environmental conservation
- Art
- Outdoor hiking
- Animal Welfare and rescue
- Travel
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Recovery and Arrears Administrator
Believe Housing
01.2022 - Current
Customer Services Officer
Durham County Council
01.2017 - 01.2022
Customer Services Agent
Karbon Homes/Durham City Homes
08.2016 - 02.2017
Bachelor of Arts in Education, with qualified teacher status - Education
Durham University
09.1995 - 07.1998
A-levels - undefined
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