ALEX SWAN
Edinburgh,United Kingdom
Summary
A confident and passionate individual that works well within teams, strives for the best outcome for the business and is driven to fulfil personal Key Performance Indicators (KPI's) and targets.
Skilled and Knowledgeable on Skincare and Makeup. Having years of research on skincare ingredients and the effects they have on different skin types, whilst also having experience on facial massages and knowing how to apply skincare products the most effective way. Confident with makeup application after studying various techniques makeup artists use and implementing them into my current role.
Overview
2
2
years of professional experience
Work history
Customer Service Advisor
World Duty Free Group
Edinburgh
2024.05 - 2025.07
- Escorting and Training new employees
- Interactions with customers from all over the world and using positive communication and open body language whilst talking with customers.
- Counter cover on brands such as Chanel, Dior, Jo Malone and Charlotte Tilbury
- Represented Edinburgh Gin and promoted the brand with Tastings and cocktail events
- Experience in managing coworkers to ensure their skills are being utilised throughout the store.
Brand Ambassador
Givenchy Beauty
Edinburgh, Midlothian
2025.07 - Current
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Providing services to all clients to introduce various products the brand has to offer to help boost my KPI's and fulfilling my daily and monthly targets.
- Boosted customer engagement by implementing interactive marketing strategies.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
- Reported on campaign activity and engagement to highlight successes and improvement gaps.
Education
Scottish Qualifications Certificate - Travel and Tourism
Fife College (Kirkcaldy Campus)
Kirkcaldy 02/2025 - 04/2025
SVQ Level 5 - Horticulture
SRUC Elmwood Campus
Cupar 09/2020 - 06/2024
Skills
- Customer Service
- Facial Massage
- Sales Persuasion Techniques
- Visual Merchandising
- Brand Promoting
- Traffic Stopping
- Building Clientele
Languages
English
Native
Korean
Intermediate
Chinese (Mandarin)
Elementary
Thai
Elementary
Timeline
Brand Ambassador
Givenchy Beauty
2025.07 - Current
Customer Service Advisor
World Duty Free Group
2024.05 - 2025.07
Scottish Qualifications Certificate - Travel and Tourism
Fife College (Kirkcaldy Campus)
02/2025 - 04/2025
SVQ Level 5 - Horticulture
SRUC Elmwood Campus
09/2020 - 06/2024