Alex Stallard
Droitwich,Worcestershire
Summary
Accomplished professional with expertise in key account management and product expertise, driving customer retention strategies through effective cold and warm calling techniques. Proven track record in optimising processes and managing sales pipelines to enhance B2B client relations and brand development. Adept at networking, with a focus on fostering long-term partnerships and expanding market presence. Committed to leveraging skills in process optimisation and customer engagement to achieve strategic business objectives.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Customer-oriented, strategic-thinking and meticulous sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Business Development Manager
The Pallet Company
Birmingham
2025.05 - Current
- Oversaw key accounts to ensure exceptional customer satisfaction and enhance long-term relationships.
- Engaged potential customers through proactive telephone calls, targeted emails, and personalised in-person enquiries.
- Drove development of business strategies by analysing key markets and identifying growth opportunities.
- Implemented innovative sales strategies to enhance customer engagement and improve retention.
- Conducted strategic planning sessions to enhance canvassing efficiency and scheduling.
- Conducted door-to-door canvassing campaigns to promote awareness and engagement with existing and potential customers.
Sales Manager
APPS UK Limited
Huntingdon, Cambridgeshire
2016.04 - 2025.05
- Expanded market presence through strategic territory management.
- Developed robust client relationships for improved business growth.
- Drove revenue growth by strategically identifying and capitalising on emerging market trends.
- Managed key accounts to drive consistent revenue generation.
- Guided team members in implementing effective upselling and cross-selling techniques to enhance customer value proposition.
- Devised successful sales pitches for significant conversion rates.
- Optimised sales methods to best engage, acquire and retain customers.
- Managed area sales pipeline sourcing and developing new business opportunities using strategic networking and relationship-building techniques.
- Utilised strong communication skills to connect with customers, ensuring their needs are met and sales goals are consistently reached.
Office Manager
Air Spectrum Environmental Limited
Worcester, Worcestershire
2013.06 - 2016.03
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Managed supplier relationships to secure best pricing and service delivery.
- Prepared detailed reports for senior management's strategic planning.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Managed database to maintain updated records and accuracy.
- Managed logistics, enhancing overall productivity.
- Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
Contact Centre Supervisor
Worcester Bosch
Worcester, Worcestershire
2007.10 - 2012.10
- Coordinate with other departments for smooth inter-departmental operations.
- Created feedback mechanism that led to significant improvements in service delivery.
- Handled escalated customer issues, resulting in satisfactory resolution for both parties.
- Improved overall call centre efficiency by streamlining processes.
- Coordinated shift schedules to cover peak times and holidays effectively.
- Supervised team of contact centre agents, improving customer satisfaction rates.
- Assisted in recruitment process of new agents, ensuring best fit for the role.
- Provided one-on-one coaching for improved agent performance.
- Managed customer complaints to ensure resolution and maintain client relationships.
- Promoted and exemplified first-class customer service through The Top 10 Customer Service Awards, two years running.
Education
NVQ Level 2 - Beauty Therapy
Keith St Peters Academy
Hereford 2005.09 - 2006.07
Skills
- Key account management
- Product expertise
- Process optimization
- Customer retention strategies
- Cold and warm calling
- Sales pipeline management
- B2B client relations
- Networking skills
- Brand development
References
References available upon request.
Timeline
Business Development Manager
The Pallet Company
2025.05 - Current
Sales Manager
APPS UK Limited
2016.04 - 2025.05
Office Manager
Air Spectrum Environmental Limited
2013.06 - 2016.03
Contact Centre Supervisor
Worcester Bosch
2007.10 - 2012.10
NVQ Level 2 - Beauty Therapy
Keith St Peters Academy
2005.09 - 2006.07