Alex Smith

Delivered end-to-end management of high-volume, complex ER cases, including disciplinary, capability and grievance processes.

Proactively identified risks within ER cases to mitigate potential issues.

Ensured adherence to safeguarding guidance per care sector standards.

Standardised interpretation and application of HR policies across business operations.

Supported leaders at all levels in managing ER issues with emphasis on risk mitigation.

Monitored HR performance metrics to enhance case handling efficiency and stakeholder satisfaction.

Managed Long Term Sickness and Maternity processes for 6,000+ employees.

Oversaw Long Term Sick project, re-establishing contact with employees absent over one year.

Assisted in documenting notes for Employee Relations (ER) cases.

Handled low-level ER cases, including AWOL and absence issues.

Prepared and distributed offer letters and employment contracts efficiently.

Completed all pre-employment requirements, including background checks and reference verification.

Processed DBS applications, ensuring compliance with regulatory standards.

Collected and verified employee documents, including identification and right to work documentation.

Coordinated probation review outcomes, updating records accurately and timely.

Maintained adherence to employment laws and company policies.

Consulted with stakeholders to resolve queries promptly.

Processed employment changes, including new roles, promotions, and fixed-term contracts.

Executed administrative tasks, including employment changes and onboarding processes.

Conducted exit interviews and managed leaver requests efficiently.

Drafted and issued contracts for 12 umbrella companies with varied terms.