Alex Russell
Southport
Summary
I am a hard working and highly motivated individual who has the ability to work in a team or independently. I am extremely organised, enthusiastic and operate professionally at all times. I take pride in the work I do and have excellent communication skills with customers and colleagues. I consider myself to be a diligent and conscientious worker who endeavours to achieve the upmost in the work place.
Overview
7
7
years of professional experience
Work history
On boarding and Admin
Fletchers Solicitors
Southport
07.2024 - Current
- Utilised knowledge of the company and services to provide valuable information to customers.
- Handled high volume of incoming calls, effectively managing time and resources.
- Built strong relationships with callers through friendly yet professional interaction.
- Remained calm under pressure during peak hours, providing consistent quality service even at busiest times.
- Followed all scripted material provided by the company that complies with legal regulations during telephone interactions, ensuring lawful business practices.
- Compiled essential data in to client documents and transferred files using proclaim.
- Sorted outgoing mail to clients promptly.
Customer assistant
Tesco
Southport
07.2023 - 07.2024
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Christmas assistant
The Jockey Club
10.2022 - 01.2023
- Assisted the marketing manager during the busy Christmas period ahead of the Christmas parties
- Briefed in artwork, liaised with printers and raised purchase orders
- Supported the sales team in the distribution of Christmas tickets and information to customers.
Retail sales assistant
Lucy Lou Boutique
05.2021 - 09.2021
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays
- Maintained knowledge of current promotions, refund guidelines and payment policies.
Retail assistant
The Hightown Village Store
07.2018 - 12.2019
- Created attractive product displays to enhance customer engagement and boost sales
- Updated product labeling and promotional pricing
- Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
Education
GCSEs -
Meols Cop High School
A-Levels -
KGV College
Timeline
On boarding and Admin
Fletchers Solicitors
07.2024 - Current
Customer assistant
Tesco
07.2023 - 07.2024
Christmas assistant
The Jockey Club
10.2022 - 01.2023
Retail sales assistant
Lucy Lou Boutique
05.2021 - 09.2021
Retail assistant
The Hightown Village Store
07.2018 - 12.2019
GCSEs -
Meols Cop High School
A-Levels -
KGV College
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