Alex Rock
London,City of London
Summary
Accomplished professional specializing in administration and office support, with a strong background in customer service and client relations. Expertise in data entry, record management, and office management, leading to improved operational efficiency. Proven track record in team leadership, staff onboarding, and training, with a focus on process enhancement. Strong communication and coordination skills, committed to ethical conduct and effective leadership in diverse environments.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work history
Delivery Driver
Amazon
Croydon, City of London
2026.03 - Current
- Manage daily delivery routes using efficiency and customer service standards.
- Coordinate loading procedures, route planning, and time management for productivity.
- Resolve customer queries and delivery issues promptly and professionally.
- Maintain compliance with safety regulations, company procedures, and performance targets.
- Organise tasks independently in a fast-paced environment to meet daily demands.
Bus Driver
Go-Ahead London TFL
2024.01 - 2026.03
- Operate public service vehicles safely and efficiently, ensuring adherence to TFL regulations and route schedules.
- Provide clear guidance and support to passengers, including fare queries, route information and accessibility assistance.
- Monitor road and traffic conditions, adjusting driving approach to maintain safety and minimize delays.
- Work independently while maintaining accountability for timekeeping, route performance and passenger experience.
- Liaise with control teams and follow instructions to manager diversions, disruptions or service changes.
- Improved operational efficiency through effective planning and resource allocation.
- Maintained compliance with organisational policies and health and safety procedures.
Admin Office Lead (Part-Time)
Swan Autos
2023.05 - 2023.12
- Managed onboarding, induction, and probation processes for new staff.
- Maintained accurate records, documentation, and internal systems.
- Identified and implemented improvements to increase efficiency and reduce costs.
- Acted as a communication link between management and staff.
- Coordinated post, courier services, and administrative workflows.
- Provided support across departments during busy periods.
Security Supervisor
The London Clinic
2022.01 - 2023.05
- Led and supervised a team of security officers, ensuring high operational standards were maintained.
- Managed staff rotas, attendance records and performance reviews.
- Delivered training and mentoring to new employees.
- Coordinated incident responses and communicated directly with senior management.
Bus Driver
Go-Ahead London / Arriva London
2017.01 - 2022.01
- Safely operated public service vehicles across designated routes in full compliance with Tfl regulations and strict scheduling requirements.
- Deliver a high standard of customer service by responding to passenger enquiries professionally and resolving issues in a calm and efficient manner.
- Complete accurate journey logs, documentation, and compliance records before, during and after each shift.
- Carry out routine vehicle checks, ensuring safety, cleanliness and operational standards are consistently maintained.
Supervisor
Gianfranco Ferré
2012.03 - 2014.12
- Led daily store operations and supported sales performance.
- Delivered high-quality customer service and product advice.
- Drove sales through upselling and team motivation.
- Delegated tasks and supported staff development.
- Monitored performance and contributed to achieving store targets.
Education
NVQ Level 2 - Business Administration
ST Marys Hospital
London 2015.01 - 2016.01
First Aid -
The London Clinic
LondonSkills
- Administration & Office Support
- Customer Service & Client Relations
- Data Entry & Record Management
- Office Management & Administrative Support
- Staff Onboarding & Training
- Team Leadership & Staff Management
- Communication & Team Coordination
- Time Management & Organisation
- Process Improvement
- Records keeping aptitude
- Ethical conduct
- Leadership in diverse environments
Certification
- NVQ Level 2 in Business Administration
- IT Level 2 Diploma
- Customer Service (Short Course)
- Time Management (Short Course)
- Leadership Development
- Fire Warden Training
References
References Available on Request.
INTERESTS
Sports, Learning, Health, Travel
Affiliations
- health and wellbeing
- Learning
- Travelling
Timeline
Delivery Driver
Amazon
2026.03 - Current
Bus Driver
Go-Ahead London TFL
2024.01 - 2026.03
Admin Office Lead (Part-Time)
Swan Autos
2023.05 - 2023.12
Security Supervisor
The London Clinic
2022.01 - 2023.05
Bus Driver
Go-Ahead London / Arriva London
2017.01 - 2022.01
NVQ Level 2 - Business Administration
ST Marys Hospital
2015.01 - 2016.01
Supervisor
Gianfranco Ferré
2012.03 - 2014.12
First Aid -
The London Clinic