Summary
Overview
Work history
Education
Skills
Timeline
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Alex Pun Purja

Basingstoke,Hampshire

Summary

A hardworking and reliable student with over a year of experience in customer service.

Dedicated to working hard to make positive contributions through a positive approach to change and problem-solving.

Great team player who believes in equality and harmony by building positive relationships with others.

Overview

1
1
year of professional experience

Work history

Service Colleague

Asda
Basingstoke, Hampshire
02.2024 - 01.2025
  • Delivered fast and friendly customer service to ensure customer satisfaction on the till
  • Maximised sales by upselling and cross-selling
  • Managed high-pressure situations calmly, keeping store operation seamless during peak hours
  • Supported new colleagues by providing them with effective training
  • Ensured high-quality customer service by addressing customer needs promptly
  • Handled Amazon returns and pick-up parcels in a timely manner
  • Collaborated with team members to ensure timely restocking of shelves
  • Maintained a clean and organised stock room ensuring easy access to products
  • Updated shelf labels to maintain pricing accuracy throughout the store
  • Worked well with the team to ensure the efficient running of the store

Customer Team Member

Co-op Food
Basingstoke, Hampshire
08.2023 - 02.2024
  • Delivered friendly customer service by answering queries and providing product information
  • Promoted special offers and discounts to increase sales
  • Engaged customers with a range of products to choose from to ensure customer needs are met
  • Managed stock levels for optimum product availability
  • Boosted store morale by fostering a team-based environment
  • Established a good rapport with customers and colleagues demonstrating excellent people skills
  • Consistently met store expectations for productivity and accuracy levels

Education

Bachelor of Science - Psychology

University of Reading
Reading, Berkshire
09/2023 -

A-Levels -

Queen Mary's College
Basingstoke, Hampshire
09/2021 - 06/2023

GCSEs -

Cranbourne School
Basingstoke, Hampshire
09/2019 - 06/2021

Skills

  • Verbal communication and listening skills gained through over a year's experience in customer service roles
  • Written communication essential for coursework
  • Teamwork skills shown by building good relationships with colleagues and providing support to new colleagues
  • Organizational and time management skills developed by completing coursework and projects with tight deadlines in a timely manner
  • Attention to detail demonstrated by effectively following instructions to guarantee a safe environment in the workplace
  • Responsibility skills proven by being entrusted to train new colleagues in the team
  • Ability to work under pressure by successfully balancing university, work and social life without allowing it to affect each other
  • IT skills with strong Excel, Word and Outlook skills

Timeline

Service Colleague

Asda
02.2024 - 01.2025

Customer Team Member

Co-op Food
08.2023 - 02.2024

Bachelor of Science - Psychology

University of Reading
09/2023 -

A-Levels -

Queen Mary's College
09/2021 - 06/2023

GCSEs -

Cranbourne School
09/2019 - 06/2021

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Alex Pun Purja