Alex Porter

Been working in claims at Direct Commercial having gained valuable skills in communication, both in person and over the phone with brokers and policy holders having to work precisely and in a calm and professional manner to deal with incidents.

Processed new claims from both third parties and brokers, making sure they are set up proficiently so they can be dealt with correctly by AD and TP teams.

Have dealt with important phone calls where I have recovered vehicles swiftly and effectively from accident sites.

Working coherently with colleagues to asses claims and ensure they are dealt with correctly.

• Serving 100s of drinks to wedding guests as well as coordinating the wedding as a team as it progressed through the day and evening.

• Creating bespoke cocktails with customer service at the forefront.
• Required competent social skills as well as teamwork and persistence in a high-pressure environment.
• Learnt how to make up to 20 drinks in a few weeks.

• Pot washing for a local Italian restaurant, had to show grit and hard work doing 8 hour busy shifts often by myself.
• Worked alongside native Italian speakers sometimes having to speak in italian to communicate.

• My first job in hospitality, long shifts pot washing, preparing food and serving customers.
• Learnt how to deal with complaints and cater to people to improve their experience.

• Helped to teach tennis to children in crash courses as young as 5 years old helping them improve their tennis skills through fun games and instructive coaching.
• Taught group lessons by myself, keeping a large group of children under control.