Summary
Overview
Work history
Education
Skills
Timeline
Generic

Alex Phillips

Burnley

Summary

Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills. Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks.Quick learner with ability to remain calm under pressure.Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments.

Overview

3
3
years of professional experience

Work history

Bartender

The inn on the wharf
Burnley, Lancashire
04.2024 - Current
  • Resolved customer complaints promptly to maintain good relationships.
  • Collaborated with team members to provide seamless service during busy periods.
  • Provided excellent service to customers, resulting in repeat business.
  • Recommended drinks to customers, increasing overall sales.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Created an inviting atmosphere through friendly interaction with customers.

Bar manager

Williams lounge bar
Burnley, Lancashire
02.2023 - 04.2024
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.

Bartender

Burnley Football Club
Burnley, Lancashire
10.2022 - 02.2023
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Managed stock levels efficiently, preventing shortage during peak hours.


Education

Extended national diploma - Law , English and criminology

Burnley College
Burnley
09.2020 - 06.2022

Extended national diploma - Esports

Burnley College
Burnley
09.2022 - 06.2024

BA Hons - Esports

Staffordshire University
Stoke-on-Trent
09.2024 -

Skills

Leadership in diverse environments

  • Constructive criticism
  • Influential communication
  • Performance metrics evaluation
  • Inspiring motivation
  • Effective delegating
  • Mentoring and coaching
  • Resilience building
  • Communication tactics
  • Team performance metrics
  • Performance assessment

Timeline

BA Hons - Esports

Staffordshire University
09.2024 -

Bartender

The inn on the wharf
04.2024 - Current

Bar manager

Williams lounge bar
02.2023 - 04.2024

Bartender

Burnley Football Club
10.2022 - 02.2023

Extended national diploma - Esports

Burnley College
09.2022 - 06.2024

Extended national diploma - Law , English and criminology

Burnley College
09.2020 - 06.2022
Alex Phillips