Alex Paterson
Taunton,Somerset
Summary
Friendly customer service professional with 4 years of success in resolving customer concerns and enquiries. Skilled at accurately building rapport in person and over the phone. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients. I have a driving license and am able to commute to work. I have many commitments and hobbies in which keep me busy and motivated and help to build my skills. I aim to strive for my best in every situation i am placed in.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Equine Groom
Mary Tyrer
Stoke St Gregory, Somerset
2022.07 - Current
- looking after and maintaining top health and care for 19 rescued horses and ponies. Due to all of these horses and ponies having traumatic pasts i have to be calm, confident and quick around them.
- Led horses to and from stables and fields, employing attention to detail to minimise potential injuries.
- Maintained daily feeding and watering schedule, adhering to strict dietary requirements.
- Monitored horse temperature, pulse and respiration rates to measure vital signs and detect abnormalities.
- Observed horses to detect abnormal behaviour and share progress reports with vets.
- Used curry comb, stiff brush and stable rubber to clean and brush coats of horses.
- Mucked out stables, yards and fields to remove urine and fresh droppings.
- Regularly inspected horses to identify signs of ill health, swiftly reporting issues and treating minor ailments and injuries.
- Removed manure and regularly replaced bedding in stalls to comply with cleanliness and sanitation standards.
- measure and hand out medication where and when it is required.
Retail Assistant
Go Outdoors
Taunton, Somerset
2022.01 - 2022.04
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Processed product returns to maximise customer satisfaction.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Liaised with potential customers to determine needs and provide recommendations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Created welcoming environment by greeting customers in line with best store practices.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted special offers and loyalty programme with upselling skills.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Customer Support Officer
WPA
Taunton, Somerset
2021.12 - 2022.02
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Calmly advising distressed customers about their concerns and enquiries.
- Leaning medical terms.
- Setting up, approving or denying medical or dental claims for customers.
- Calmly putting people on hold, transferring phone calls when necessary.
Trekking Guide
Quantock Trekking
Taunton, Somerset
2018.01 - 2021.08
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Thrived in fast-paced environment with energy and enthusiasm.
- Picked up additional tasks to aid team success.
- Built and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Groomed horses ahead of competitions and public appearances to provide physical and social comfort.
- Ordered feed and consumables for horses to maintain body condition, acquire growth and provide energy.
- Maintained thorough records of vaccinations, worming and shoeing schedules to avoid health risks and provide protection to horses.
- Supervised horses to provide security and protection from rain, snow or theft.
- Removed manure and regularly replaced bedding in stalls to comply with cleanliness and sanitation standards.
- Prepared horses to avail of lessons, practise on trail rides and participate in competitions and shows.
- Mucked out stables, yards and fields to remove urine and fresh droppings.
- Used curry comb, stiff brush and stable rubber to clean and brush coats of horses.
- Tacked up and untacked horses to prepare for commencement and completion of outings.
- Monitored horse temperature, pulse and respiration rates to measure vital signs and detect abnormalities.
- Applied lunging and long reining techniques to exercise horses.
- Maintained daily feeding and watering schedule, adhering to strict dietary requirements.
- Thoroughly cleaned and maintained equipment, bridles and saddles to manage functionality and power.
- Led horses to and from stables and fields, employing attention to detail to minimise potential injuries.
Education
A-Levels - Sociology - B
Richard Huish College, Taunton
Taunton 2020.09 - 2022.06
A-Levels - Religious Studies - D
Richard Huish College, Taunton
Taunton 2020.09 - 2022.06
A-Levels - Art and Design: Fine Art - C
Richard Huish College, Taunton
Taunton 2020.09 - 2022.06
GCSEs - English Language - 5
Heathfield Community School
Taunton, Somerset2020
GCSEs - Combined Science - 5-5
Heathfield Community School
Taunton, Somerset2020
GCSEs - Maths - 5
Heathfield Community School
Taunton, Somerset2020
GCSEs - English Literature - 5
Heathfield Community School
Taunton, Somerset2020
GCSEs - Food prep and nutrition - 5
Heathfield Community School
Taunton, Somerset2020
GCSEs - German - 4
Heathfield Community School
Taunton, Somerset2020
GCSEs - Art and design - 7
Heathfield Community School
Taunton, Somerset2020
GCSEs - Religion, Philosophy and Ethics - 7
Heathfield Community School
Taunton, Somerset2020
Skills
- Customer Service
- It skills
- Time management
- Communication
- Calm under pressure
- Experience with complaints
- Independent
- Quick and willing learner
- Team player
- Practical
- Think out the box in a difficult situation
- Not scared of hard work
- Store merchandise stocking
- Complaint handling
- Store appearance upkeep
- Payment processing
- Bagging and packaging
- Cash counting
- Cash handling
- Physical strength
- Credit card payment processing
Accomplishments
- I have completed the Duke of Edinburgh award, which shows great resilience and teamwork.
- I have completed an open university short course in sociology.
- I have competed at many shows and competitions on my horse.
- I was a school ambassador at my primary school and a prefect at secondary school.
Languages
English
Fluent
Timeline
Equine Groom
Mary Tyrer
2022.07 - Current
Retail Assistant
Go Outdoors
2022.01 - 2022.04
Customer Support Officer
WPA
2021.12 - 2022.02
A-Levels - Sociology - B
Richard Huish College, Taunton
2020.09 - 2022.06
A-Levels - Religious Studies - D
Richard Huish College, Taunton
2020.09 - 2022.06
A-Levels - Art and Design: Fine Art - C
Richard Huish College, Taunton
2020.09 - 2022.06
Trekking Guide
Quantock Trekking
2018.01 - 2021.08
GCSEs - English Language - 5
Heathfield Community School
GCSEs - Combined Science - 5-5
Heathfield Community School
GCSEs - Maths - 5
Heathfield Community School
GCSEs - English Literature - 5
Heathfield Community School
GCSEs - Food prep and nutrition - 5
Heathfield Community School
GCSEs - German - 4
Heathfield Community School
GCSEs - Art and design - 7
Heathfield Community School
GCSEs - Religion, Philosophy and Ethics - 7
Heathfield Community School