Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
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ALEX NWANKPA

OXFORD,UNITED KINGDOM

Summary

Compassionate and adaptable professional with experience in support-focused roles and a strong desire to transition into the health and social care sector. Skilled in providing person-centered assistance, managing daily routines, and responding calmly to individuals' needs with empathy and patience. Demonstrates excellent communication, problem-solving, and interpersonal skills, with a natural ability to build trust and rapport. Committed to maintaining dignity, privacy, and safety in every interaction. A fast learner with a flexible attitude, eager to complete relevant training and contribute positively to a care-focused team environment.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

HMO Officer (Fully Remote)

OCEANIC HELTH
LAGOS
02.2022 - 08.2024
  • Verifying patient identity and updating personal details in the system
  • Confirm HMO validity and patient insurance status upon registration
  • Cross-check patient names, policy numbers, and plan details
  • Record and maintain up-to-date insurance information in the system
  • Issue HMO-specific consultation or procedure forms where necessary
  • Generate and process invoices for HMO patients
  • Capture services rendered and ensure they match approved HMO tariffs
  • Prepare, sort, and submit monthly claims and reports to respective HMO's
  • Track claim statuses and follow up on pending or denied payments
  • Communicate with HMO representatives for pre-approvals or service clarifications
  • Send cost estimates or referrals when needed
  • Resolve discrepancies or disputes in claim reports or approvals
  • Attend regular HMO audit sessions or inspections
  • Maintain organized digital and hard copy files of HMO transactions
  • Update logs/spreadsheets for tracking payment trends, denied claims, and follow-ups
  • Input all services, consultations, drugs, and procedures into the billing platform accurately
  • Respond to inquiries from HMO patients about coverage and service limitations
  • Explain benefit plans and assist with form filling or registration
  • Ensure a smooth and respectful patient experience during HMO processing
  • Prepare and submit weekly/monthly performance and financial reports to hospital management
  • Reconcile payments received from HMO's against submitted claims

Medical Records / Health Information Management

KUPA Hospital
LAGOS
02.2020 - 07.2022
  • Registering and updating patient data in the Electronic Health Record (EHR) system
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Deliver exceptional customer service by proactively listening to concerns and answering questions.
  • Scanning, filing, and archiving paper-based records
  • Retrieving and sending patient files to clinics or wards as requested
  • Ensuring records are kept secure and confidential at all times
  • Tracking missing files and correcting errors in patient information.
  • Managing staff or patient files, both digital and hard copy
  • Booking meetings, managing calendars, taking minutes
  • Answering and directing internal/external emails and calls
  • Assisting with general office duties: printing, photocopying, filing
  • Enhanced team collaboration with regular team meetings and feedback sessions.
  • Introduced new care protocols to improve patient safety.
  • Monitor medication administration, reducing incidents of errors.
  • Optimised service user outcomes by creating and implementing effective Service Improvement Plans (SIP).

Manager

SAFIC TECHNOLOGIES LTD
RIVERS, NIGERIA
03.2018 - 02.2021
  • Liaised with suppliers to ensure timely deliveries.
  • Identified growth opportunities through comprehensive market research.
  • Led performance reviews, identified areas for improvement.
  • Delegated tasks efficiently to maximise productivity.
  • Supervised project timelines for timely completion.
  • Cultivated strong relationships with clients to secure repeat business.
  • Secured new business opportunities with successful networking events.
  • Facilitating staff training, resulting in better customer service.
  • Enforced safety regulations to reduce workplace accidents.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Streamlined processes to improve and optimise office operations.
  • Created digital file classification system for company-wide use.
  • Controlled resources by department or project and tracked use in Software.

Operations Assistant

Kebbi Investment and Property
KEBBI
01.2017 - 01.2018
  • Inspection on Properties
  • Keeping Records of all Documents
  • Updating Client Records
  • Checking on easy way to solve challenging Problems with Clients
  • Restoring Data and System Updates
  • System Check up and Maintenance
  • Ensuring Transactions are properly Recorded and entered correctly into the computerized accounting system.

Education

HND - Computer Science

Covenant Polytechnic
Aba, Abia State
01.2013 - 10.2015

ND - Computer Science

Covenant Polytechnic
Aba, ABIA STATE
01.2009 - 09.2012

Skills

  • Strong computer skills
  • Microsoft Office
  • Hospital billing software
  • Knowledge of HMO procedures
  • Health insurance terms
  • Accuracy in data entry
  • Good communication skills
  • Ability to handle confidential information
  • Customer service orientation
  • Sensitivity to cultural diversity
  • Health and Safety Compliance
  • Time management efficiency
  • Risk management awareness
  • Budget management

Certification

  • SIA Door Supervisor Licence, Hurak Training, In Progress
  • Nursing Assistant Diploma, New Skills ACADEMY, ( 335GWV8XEN ), 05/2022
  • CARE CERTIFICATE STANDARD 3 - DUTY OF CARE, Caredemy, ( ELC-1648864283-49317-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 7 - PRIVACY AND DIGNITY, Caredemy, ( ELC-1649575474-49704-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 10 - SAFEGUARDING ADULTS, Caredemy, ( ELC-1650246683-50139-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 11 - SAFEGUARDING CHILDREN, Caredemy, ( ELC-1650328613-50290-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 12 - BASIC LIFE SUPPORT, Caredemy, ( ELC-1650354474-50443-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 13 - HEALTH AND SAFETY, Caredemy, ( ELC-1650373524-50512-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 14 - HANDLING INFORMATION (INFORMATION GOVERNANCE), Caredemy, ( ELC-1650376095-50617-7548 ), 03/2022, https://www.caredemy.co.uk/verify
  • CARE CERTIFICATE STANDARD 15 - INFECTION PREVENTION AND CONTROL, Caredemy, ( ELC-1650396949-50711-7548 ), 03/2022, https://www.caredemy.co.uk/verify

Custom

Immediately available for Support work or flexible SIA-related role across Oxford and surrounding areas

Timeline

HMO Officer (Fully Remote)

OCEANIC HELTH
02.2022 - 08.2024

Medical Records / Health Information Management

KUPA Hospital
02.2020 - 07.2022

Manager

SAFIC TECHNOLOGIES LTD
03.2018 - 02.2021

Operations Assistant

Kebbi Investment and Property
01.2017 - 01.2018

HND - Computer Science

Covenant Polytechnic
01.2013 - 10.2015

ND - Computer Science

Covenant Polytechnic
01.2009 - 09.2012

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ALEX NWANKPA