Alex Nnochiri
Bishop’s Stortford
Summary
Results-driven professional specialising in management and employee development. Proven track record in delivering exceptional customer service and maintaining high standards of quality. Focused on creating growth-oriented environments that align with organisational objectives.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Technical Supervisor
Motocaddy Ltd
Bishop's Stortford, Hertfordshire
05.2025 - 08.2025
- Covered both my own and customer service department during absences.
- Handling and resolving escalation cases.
- The hiring and onboarding process for new team members.
- Forming a technical chat forum for all our international teams to share and resolve ideas.
- Aiding our Canadian international team through the creation of technical diagnosis frameworks as well as being their primary point of contact.
- Bringing my teams dropped call rate in line with KPI’s
Technical advisor
Motocaddy Ltd
03.2024 - 05.2025
- Respond to all phone inquiries, providing expert advice on technical issues encountered by customers, retailers, and service agents, and resolving any technical problems they may experience.
- Process warranty claims efficiently and accurately.
- Troubleshoot products and coordinate return arrangements for repair when necessary.
- Assisting in the training of new staff, through training presentations as well as one on one training sessions.
- Creation of Customer satisfaction survey to highlight problem areas for Service agents (a key stakeholder for the business)
- Managing of stock issues to stakeholder expectations.
Retail assistant
Spar
09.2023 - 05.2024
- Excelling in customer service by actively engaging with customers to ensure a positive shopping experience.
- Demonstrating expertise in sales techniques and product knowledge, consistently meeting or surpassing sales targets.
- Efficiently managing store operations, including stock management and merchandising, to maintain a clean and organized environment.
Membership Success Manager
Checkatrade
02.2023 - 08.2023
- Develop and execute comprehensive membership retention strategies, resulting in strong member renewal rates.
- Collaborate with cross-functional teams to identify member needs and create customized solutions to enhance their experience.
- Provide proactive support to at-risk members, resolving issues and addressing concerns to prevent churn.
Existing Member Vetting
Checkatrade
01.2023 - 02.2023
- Verifying accreditations via small tanks to ensure that customers are abiding by Checkatrade’s terms of service.
- Ensuring that GDPR guidelines are always complied with while receiving incoming calls.
- Supporting fellow colleagues through the initial training process, when required.
Account Manager
Bishops Print Company
03.2022 - 01.2023
- Operated in a fast-paced environment to meet quick turnaround demands in print.
- Developed strong interpersonal skills through management of over 300 accounts.
- Achieved sales targets by maximising revenue while adhering to profit margins.
Customer Service Advisor
The West Group Ltd
03.2021 - 03.2022
- Established internal and external relationships to address supply chain complications from Covid-19.
- Demonstrated effective communication skills and flexibility in resolving issues swiftly.
- Volunteered for additional tasks on key accounts, showcasing commitment to exceed expectations.
- Enhanced commercial awareness through strategic costing decisions to improve profit margins.
Distribution Manager
Xupes Ltd
04.2020 - 03.2021
- Coordinated dispatch of luxury items through international customs, ensuring compliance with regulations.
- Monitored distribution costs to enhance financial efficiency.
- Assisted in stock control activities, including tracking and conducting audits.
- The adaption of shipment processes to meet Brexit requirements.
Education
BA - Business & Management
University of Portsmouth
09.2016 - 06.2019
A Levels - History - C, Psychology - C, English Language - C
Herts and Essex High School
09.2014 - 06.2016
Skills
- Management focused, with a focus on employee development
- Proactive leadership
- Customer service excellence
- Attention to detail
- Strong work ethic
- Salesforce proficiency and technical skills
Timeline
Technical Supervisor
Motocaddy Ltd
05.2025 - 08.2025
Technical advisor
Motocaddy Ltd
03.2024 - 05.2025
Retail assistant
Spar
09.2023 - 05.2024
Membership Success Manager
Checkatrade
02.2023 - 08.2023
Existing Member Vetting
Checkatrade
01.2023 - 02.2023
Account Manager
Bishops Print Company
03.2022 - 01.2023
Customer Service Advisor
The West Group Ltd
03.2021 - 03.2022
Distribution Manager
Xupes Ltd
04.2020 - 03.2021
BA - Business & Management
University of Portsmouth
09.2016 - 06.2019
A Levels - History - C, Psychology - C, English Language - C
Herts and Essex High School
09.2014 - 06.2016
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