Summary
Overview
Work history
Education
Skills
Timeline
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Alex Nally DOB: 18 / 08 / 2003 (21)

London,Camden

Summary

A dedicated professional with expertise in staff rota arrangement, retail software usage, and store layout planning. Demonstrates a strong understanding of profit and loss, health and safety regulations, and employee motivation techniques. Skilled in performance monitoring, customer service excellence, and team leadership, fostering positive relationships within the store environment is key! Proficient in inventory control through cycle-counts, quality checks, pest control reporting, and maintaining overall store cleanliness. Committed to ensuring customers feel valued and respected while driving operational efficiency.

Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, sales strategies, and conflict resolution. Ready to use and develop communication, organisational, and problem-solving skills in both a management and associate role.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Deliveroo Store Manager / Supervisor.

Deliveroo Hop
Kentish Town, Camden
09.2024 - 08.2025
  • Overseeing and managing the quality of packing work, directing activities from initial set up to final product packaging.
  • Training and leading a team of upwards of 9 store staff a day, ensuring smooth-sailing operating and creating shift plan that is understood and fair to all.
  • Working with both Store Manager and Multi-site Manager, to ensure KPI's are achieved. Missing , Spoiled , Lateness, Picking Times...
  • Cooperating with Higher management to provided feedback on operational improvements and customer trends.
  • Managing both customer and rider complaints and enquiry's, ultimately striving for the best outcome. Ensuring that the customers and riders alike feel both welcome, and ensured that myself and the team will do whatever we can to provide whatever they need.
  • Handling morning deliveries and making sure that it is completed within a reasonable amount of time before the evening shift starts.
  • Receiving (Inbounding) Chilled and frozen delivery within good time, to maintain proper food safety standards. Logging Temperatures and quality of deliveries onto LOGIT.

Store Manager / Supervisor

Zapp
London, Kensington , Royal Kensington and Chelsea
03.2023 - 02.2024
  • Facilitated smooth checkouts by maintaining efficient order-handout operations for both customers and riders.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Upheld health and safety regulations within the premises to ensure a safe shopping / working environment. This is including... Pest control, Stock / food quality, accurately logging fire and risk safety checks onto (LOGIT) along with cold-room and freezer temperatures.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Overseeing and managing staff on shift by making sure clear an concise shift plan for all staff has been made.
  • Handling staff enquiry's both on and off shift. This includes, approving shift times, and along with over supervisors, creating a fair and clear shift rota for all staff.
  • Managing stock deliveries (inbounding) and accurately reporting inadequate and poor quality produce
  • Cycle-counts and freshness.

Cooperative - Store Assistant

Cooperative
London, Islington
01.2023 - 01.2024
  • Processed payments efficiently on the tills to minimise waiting times for customers when busy.
  • Resolved customer complaints successfully, promoting positive brand image. Helping customers with general store and product enquiry's.
  • Managed inventory effectively to prevent stock shortages. Constant replenishment of stock on floor.
  • Maintaining food quality checks ensuring customers are receiving in-date and best quality products, both ambient and especially chilled / veg and short-dated produce.
  • Using proper FIFO, to prevent unnecessary stock loss and Out-of-date mix up. Further ensures that customer is purchasing good quality, safe to consume produce.

Education

GCSEs - 7 GCSE's Including Maths and English.

William Ellis Secondary School
London
09.2014 - 07.2019

Diploma of Higher Education - Public Services ( Firefighter ) Training.

Hammersmith and Fulham College
London
09.2019 - 07.2020

Skills

  • Staff rota arrangement
  • Retail software usage
  • Store layout planning
  • Profit and loss understanding
  • Health and Safety regulations
  • Employee motivation techniques
  • Performance monitoring
  • Customer Service: Ensuring Customers feel listened to and respected Every customer who walks in is different and handles and maintains situations differently
  • Team Leadership: I believe maintaining good relationships in store is absolutely crucial
  • Inventory control (Cycle-Counts, Quality Checks, Reporting Pest Control, Store Overall Cleanliness, Replenishment)

Timeline

Deliveroo Store Manager / Supervisor.

Deliveroo Hop
09.2024 - 08.2025

Store Manager / Supervisor

Zapp
03.2023 - 02.2024

Cooperative - Store Assistant

Cooperative
01.2023 - 01.2024

Diploma of Higher Education - Public Services ( Firefighter ) Training.

Hammersmith and Fulham College
09.2019 - 07.2020

GCSEs - 7 GCSE's Including Maths and English.

William Ellis Secondary School
09.2014 - 07.2019

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Alex Nally DOB: 18 / 08 / 2003 (21)