Alex Nally
London,Camden
Summary
Operationally focused and compliance-driven Supervisor with experience leading teams within regulated, KPI-monitored environments. Demonstrates strong capability in governance adherence, workforce coordination, stakeholder communication, and performance oversight. Level 3 Public Services qualified, with a strong understanding of public sector standards, accountability, and procedural integrity. Seeking transition into a corporate office or government-based operational role where analytical, administrative, and regulatory strengths can support organisational effectiveness.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Deliveroo Hop
Kentish Town, London
04.2024 - 02.2026
- Coordinated daily operational activities within a structured, compliance-led environment.
- Supervised and performance-managed a team of up to 9 staff, ensuring policy adherence and service efficiency.
- Monitored operational KPIs, analysing picking times, order accuracy, and shrinkage data to maintain performance standards.
- Maintained accurate digital reporting logs relating to health & safety, cold chain compliance, and stock investigations.
- Managed escalated stakeholder concerns, ensuring resolution aligned with company policy and brand standards.
- Supported implementation of process improvements in collaboration with senior management.
Retail Advisor
EE (Part of BT Group)
11.2023 - 04.2024
- Delivered structured consultations within a regulated telecommunications framework, ensuring full compliance with contractual and data protection requirements.
- Processed contracts, account amendments, and system documentation with high levels of accuracy.
- Resolved complex customer queries relating to billing and technical issues, maintaining service standards and retention targets.
- Supported audit-ready documentation and secure handling of high-value assets.
- Assisted in store-level reporting, reconciliation, and procedural compliance.
Store Supervisor
Zapp
Kensington, London
03.2023 - 10.2023
- Oversaw operational compliance, including health & safety logging, fire safety reporting, pest control coordination, and temperature auditing.
- Coordinated staffing rotas and attendance oversight to ensure fair workforce allocation and operational continuity.
- Managed inbound supplier documentation and discrepancy reporting.
- Conducted structured stock audits and maintained accurate inventory reporting systems.
- Handled escalated complaints in a policy-led and resolution-focused manner.
Store Assistant
Co-operative Group
Islington, London
10.2022 - 02.2023
- Supported day-to-day operational compliance and customer service standards.
- Maintained stock governance procedures including FIFO, date checks, and waste reduction processes.
- Processed transactions accurately and adhered to internal operational guidelines.
Education
Level 3 Extended Dipoma - Government & Public Sector Structures, Leadership & Teamwork in Public Services, Law & Policy, Community Engagement, Emergency Planning & Operational Response
Hammersmith and Fulham College (CWL)
London07.2021
Skills
- Operational & Administrative Coordination
- Regulatory Compliance & Governance
- KPI Monitoring & Performance Reporting
- Workforce Planning & Resource Allocation
- Risk Identification & Issue Resolution
- Stakeholder & Public-Facing Communication
- Data Accuracy & Systems Logging
- Policy & Procedure Adherence
- Inventory & Asset Accountability
- Conflict Resolution & Escalation Handling
Timeline
Store Supervisor
Deliveroo Hop
04.2024 - 02.2026
Retail Advisor
EE (Part of BT Group)
11.2023 - 04.2024
Store Supervisor
Zapp
03.2023 - 10.2023
Store Assistant
Co-operative Group
10.2022 - 02.2023
Level 3 Extended Dipoma - Government & Public Sector Structures, Leadership & Teamwork in Public Services, Law & Policy, Community Engagement, Emergency Planning & Operational Response
Hammersmith and Fulham College (CWL)