Alex Mutaawe
Horsham
Summary
Experienced healthcare professional with a successful history in home care and domiciliary settings. Committed to delivering outstanding customer experiences through a versatile skillset and proactive mindset to thrive in any workplace. An empathetic and compassionate nature drives my commitment to supporting the elderly and vulnerable communities, while consistently following established safeguards and workplace protocols. Prioritizing clients' fundamental rights, such as privacy, dignity, choice, and consent, is always my top priority.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Care Assistant
AAA Care Solutions
10.2023 - Current
- Deliver high quality personal care following the personal care plan and individual resident wishes to ensure comfort and diginity of each resident
- Understand the importance of privacy,dignity,choice and consent and uphold these basic rights at all times
- Adhere to local safeguarding policy,following the duty of candour requirements
- Supporting residents understand the aging process and how it affects their health and lifestyle. Support residents to maximise their independence and create the environment which supports their physical and mental wellbeing and ensure that all residents are treated with dignity
- Record observations including weight,temperature, pulse,blood pressure, nutrition,fluid intake/output as identified in the care plan
- Working with management in ensuring smooth running of the programs at the service centers by encouraging proper record keeping and effective communication
- Making beds,changing bed linens and dispose off soiled linen in accordance to the company procedures
- Prepare food trays and dinning room to the set standard of the home and support residents with their meals and drinks
- Lifting patients using appropriate equipment in accordance with moving and handling policy.
- Assisting with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reducing risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observing patient skin conditions and reported findings to registered nurse.
- Maintaining clean environment with due consideration to health and safety issues and infection control policy.
- Cultivating strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Personal Banker
Centenary Bank Uganda
01.2017 - 08.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Followed up with customers to gather feedback and provide additional assistance.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
Education
Bachelor Of Arts - Social Sciences
Makerere University
Kampala Uganda01.2010
Skills
- Domicilliary care worker
- Support care worker
- Supported living care
- Residential Care Support
- Health and Safety
- First Aid
- Safeguarding Adults and Children
- Medication administration and management
- Positive Behaviour Support
- People and Team management
- Patient-focused care
- Preparing meals
- Observing responses
- Supporting personal needs
- Recording vital signs
- Documenting behaviors
- Vital signs monitoring
- Feeding assistance expert
- Companionship and emotional support
- Responding to emergencies
- Patient relationship building
- Multitasking Abilities
- Professionalism
- Time management abilities
- Patient hygiene management
- Catheter monitoring
- Catheter change and preparation
- Mobility assistance
- Patient positioning
- Bedsore prevention
- Oral hygiene
- Blood sugar monitoring
Certification
- Awareness of mental health and learning disability
- Communication
- Duty of care
- Equality and Diversity
- Fluids and Nutrition
- Handling Information
- Health and Safety
- Infection prevention and control
- Privacy and dignity
- Safeguarding Adults
- Safeguarding children
- Understanding your role
- Work in a person-centered way
- Your personal development
Personal Information
- Date of Birth: 09/17/85
- Gender: Male
Attributes
- Good verbal and non-verbal communication
- Good listener
- Non-judgmental
- Good at time management
- Empathetic
- Patient
- Flexible
Timeline
Health Care Assistant
AAA Care Solutions
10.2023 - Current
Personal Banker
Centenary Bank Uganda
01.2017 - 08.2023
Bachelor Of Arts - Social Sciences
Makerere University
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