Alex McKinnon
Perth
Summary
Motivated and dependable professional with a strong work ethic and the ability to adapt quickly to new environments and challenges. Experienced in working both independently and collaboratively within team settings, with excellent communication, organisational, and problem-solving skills. Confident managing multiple tasks while maintaining a high standard of accuracy and professionalism in fast-paced environments.
A quick learner who is eager to develop new skills and take on additional responsibilities, with a positive attitude and a commitment to continuous improvement. Reliable, approachable, and customer-focused, with the ability to build strong working relationships and contribute effectively to achieving individual and company goals.
Overview
5
5
years of professional experience
Work history
Customer Engagement Advisor
Stagecoach
Perth
2026.06 - Current
- Answering inbound calls and responding to emails
- Take note of customer complaints regarding the bus services, delays or staff
- Help passengers plan their routes, check timetables and understand different ticket options
- Accurately input details of every customer interaction into the company's data base
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Offered friendly, efficient customer service and handled challenging situations
Cafe Worker/Barista
Willows
Perth
2024.05 - 2026.05
- Provide high-quality service to customers within a fast-paced environment
- Take customer orders and deliver food and beverages
- Make recommendations and answer any queries about the menu
- Check in with customers to ensure customer satisfaction
- Assist with billing and cash/card settlement for customer orders
- Entrusted with the cashing up/banking at the end of a shift
- Fully trained barista, hot beverages, alcoholic beverages and general bar work
- Gained problem-solving abilities through handling customers' concerns
- Learned the importance of multitasking in a high-pressure environment
- Working with the wider team to place and deliver orders
- Assist in clearing, cleaning and setting up tables for service
- Trained new staff members, and helped to make them feel included within the team
- Managed bookings via phone and in person
- Responsible for both opening and locking up the cafe
Cafe Worker/Barista/Tapas
The Scottish Deli
Dunkeld
2021.08 - 2024.01
- Gained hands-on experience in food preparation, portion control, and ingredient handling
- Working in accordance with H&S and Food and Hygiene operating policies and procedures
- Maintained a clean, safe and organised workstation
- Working under pressure during very busy periods
- Handled cash and processed customer payments accurately
- Both independent working and working within a team
- Stocking shelves
- Operated a meat slicing machine
Education
Perth Grammar School
PerthCriminology and Sociology
University of Stirling
StirlingSkills
- Customer service
- Order taking
- Menu knowledge
- Food safety compliance
- Cash handling
- Multitasking
- Teamwork
- Problem-Solving
- Communication skills
- Positive and approachable
- Highly responsible and reliable
- Café cleanliness
- Flexible and adaptable
Timeline
Customer Engagement Advisor
Stagecoach
2026.06 - Current
Cafe Worker/Barista
Willows
2024.05 - 2026.05
Cafe Worker/Barista/Tapas
The Scottish Deli
2021.08 - 2024.01
Perth Grammar School
Criminology and Sociology
University of Stirling