Alex McHugh
Kirkby,Merseyside
Overview
7
7
years of professional experience
Work History
Assistant Project Manager
Mac Geo- Specialist Geotechnical Engineering
Burscough
11.2022 - 08.2023
- Kept files organised and up to date for accurate record-keeping purposes
- Audited vehicles and PPE to maintain perfect standards
- Partnered with management to implement processes and complete special projects
- Arranged supplies, documents and spaces for meetings
- Organised master calendar of appointments, operational targets and projects
- Drafted documents and reports for management review
- Screened incoming phone calls and relayed detailed messages
- Created expense reports with matching receipts
- Oversaw and trained clerical support staff to accomplish challenging objectives
- Booked flights and hotels for domestic and international meetings
- Closely monitored progress of project through Basecamp, sharing developments with the General Manager.
Customer Service Representative
The Co-Operative Bank
Skelmersdale
10.2021 - 07.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Maintained excellent client satisfaction by providing in-depth support
- Answered customer telephone calls promptly and improved on-hold wait times
- Managed high-volume customer queries simultaneously through effective multitasking.
Bar Manager
The Duck
Skelmersdale
01.2017 - 08.2021
- Monitored and maintained stock levels for maximised efficiency and minimised waste
- Oversaw line cleaning and cellar management
- Ordered beverage and equipment stock by analysing sales and customer trends
- Completed accurate end-of-day financial routines for cash and card transactions
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Timeline
Assistant Project Manager
Mac Geo- Specialist Geotechnical Engineering
11.2022 - 08.2023
Customer Service Representative
The Co-Operative Bank
10.2021 - 07.2022
Bar Manager
The Duck
01.2017 - 08.2021
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