Alex Martin

Managing our Ireland and France pricing, we have grown to over 40 stores in Ireland and over 30 Stores in France. Assisting trading teams with pricing strategy and adhering to our Pricing Code to maintain an industry leading position.

• Conducted risk assessment before implementing new pricing strategies.
• Streamlined internal systems for efficient pricing updates.
• Maintained detailed records of all pricing activities.
• Provided strategic guidance on product bundling and discount structures.
• Ensured regulatory compliance during all stages of price setting process.
• Adjusted prices according to fluctuating supply and demand dynamics.
• Facilitated cross-departmental communication regarding any changes in pricing policies.
• Coordinated with marketing team to align product prices with promotional campaigns.
• Updated pricing database regularly for real-time accuracy.

Implementing price changes, responding to queries, proofing marketing material, and more to ensure we remain functional and competitive, in a fast paced and constantly changing retail environment.

My duties Include, but are not limited to:

• Validating and implementing price change forms and nominated promotions
• Proofing marketing materials such as catalogue and flyers
• Building pricing promotions within Screwfix Applications to be implemented online
• Investigating, and responding to, queries regarding pricing information online, related to before prices, current pricing, active promotions, etc.

As part of the Communications & Support Team within TCOPS, I was one of the focal connection points between the Trade Counters and Head Office.

This required managing high call and email volumes directly from the Trade Counters making enquiries, orders, and looking for assistance, to maintain the high standards of efficiency expected of them. Prior to this I worked in the Contact centre assisting customers.

Duties included but not limited to:

• Taking and placing orders for stores for stationery, consumables and uniform/footwear, FOH Metalworks, BOH appliances
• Raising purchase orders
• Monitoring store feedback and relaying it to relevant departments
• Working on multiple administrative tasks concurrently.
• Open communication and collaboration with various teams.
• Mainline for Contact Centre
• Handling customer Service calls, and taking orders for UK customers.
• Ireland and Europe Customer service calls, including orders for Ireland.
• Ireland and Europe Email Customer Resolution.

• Taking customer orders via POS
• Answering customer queries via phone and face to face
• Loading Customer Orders into vehicle/Pallets.
• Unloading and booking in stock deliveries
• Various manual jobs around the Yard

• Customer service
• Sales
• General Cleaning
• Stock unloading and booking in.
• Staff management
• Training
• General merchandising
• Keyholder
• Travelled to different stores country wide to cover Stores with Vacant Managers