Alex Markwell
Chipping Norton,Oxfordshire
Summary
Experienced Guest Service Representative skilled in swift issue resolution, fostering guest loyalty, and creating a welcoming environment. Recognised for strong communication and teamwork, contributing to a positive and productive workplace.
Overview
5
5
years of professional experience
Work History
Guest Service Advisor
B Holdings LTD
CHIPPING NORTON, Oxfordshire
04.2023 - Current
- Answered calls and routed to the proper guest or department during switchboard operator absences.
- Addressed questions, escalating issues and complaints to management.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Liaised with hotel departments to meet guest needs efficiently.
- Improved overall guest satisfaction with attention to detail in all tasks.
Customer Service Assistant
PetShopBowl LTD
Stratford-upon-Avon, Warwickshire
09.2022 - 01.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Employed active listening to successfully resolve inbound queries.
Customer Service Assistant
Sitel UK
Stratford-upon-Avon, Warwickshire
10.2020 - 08.2022
- Handling a range of customers with a multitude of queries, ranging from Flowers/Wines to Groceries and dealing with Failed Payments.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed & coordinated small group of advisors to contact relevant customers and inform them of branch issues resulting in order cancellations.
- Dealing with multiple systems to locate customer orders and raise queries with different couriers.
Education
Diploma of Higher Education - Music Technology
Abingdon and Witney College
Witney, Oxfordshire05.2019
GCSEs - English, Math's, Music, Applied Science
Kingham Hill School
Chipping Norton09.2011
Skills
- Customer relations
- Data entry
- Inbound and outbound calling
- Technical Support
- Complaint resolution
- Account management
- Use of CRM Salesforce
Timeline
Guest Service Advisor
B Holdings LTD
04.2023 - Current
Customer Service Assistant
PetShopBowl LTD
09.2022 - 01.2023
Customer Service Assistant
Sitel UK
10.2020 - 08.2022
Diploma of Higher Education - Music Technology
Abingdon and Witney College
GCSEs - English, Math's, Music, Applied Science
Kingham Hill School
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