Alex Lindon

Software experience:

Newbridge POS, Sevenrooms, Rotaready, Canva, Rezlynx, Excel

Restaurant experience:

• Ran Breakfast, Afternoon tea & dinner services.
• Trained and developed staff regarding efficiency and upselling.
• Liaised with kitchen team, sales team, marketing & GM
• Forecasted sales 2 weeks in advance.
• Ran shifts
• Adapted rotas/forecasts to meet business needs.
• Complaint handling.
• Wrote a new drinks menu.
• Organised deep cleaning days.
• Responded to guest queries online and in person.
• Bought necessary equipment.
• Stock control procedures.
• Overtook RM's responsibility upon his departure.
• Boosted overall review scores.
• Implemented standards for service.

• Became a Head waiter in July 2022, where I had had 2 successful trainees, 1 of which went on to take my role upon moving site.
• Served up to 140 covers between 5 waiters per shift.
• Use of Opentable, Planday, Tissl; which then upgraded to Tissl Horizon EPoS
• Ran shifts for uncommon times where manager was elsewhere for an hour or two.
• Followed well established systems and processes for service
• Memorised complete menu (4 changes per year)and offered guests knowledgeable suggestions.
• Monitored key lines 2x daily and reported low-stock items to support availability.
• Aided in delivery service and BBQ stall during lockdown.
• High level table maintenance.
• Regular wine training from Corney & Barrow, Ellis Wines.
• Developed a passion for sustainability.
• Built relationships with staff on all levels of the business.
• Services were ran without bartenders/bussers/commis as standard, so made all drinks, coffees and ran food for my own section.

• Learned wine pairings
• Very fast, high volume service.
• Maintained cleanliness

• Cocktail & bottle service.
• Assisted waiting staff when necessary.

• Served a wide range of cocktails, beer and wine.
• Handled cash.
• Engaged with regular customers.
• Worked with 2 max on the bar on the busiest days we had.

• Tapas service
• Worked closely with kitchen to send food in a timely manner