Alex Lepa
Cardiff
Summary
Driven and professional individual with a strong background in customer service, brand representation, hospitality, logistics, and events. Experienced in working with internationally recognised brands and delivering high standards of communication, organisation, and client service in fast-paced environments. Confident working independently or within a team, with a reliable work ethic, strong interpersonal skills, and the ability to adapt quickly to new challenges and industries. Focused, motivated, and committed to delivering excellent results in every role.
Overview
5
5
years of professional experience
Work History
Brand Ambassador & Event Host
Elevate
01.2022 - Current
- Represented multiple high-end brands such as Dior, Jägermeister, Dyson, Chanel, Sky, Gucci, Tesco, and Barclays through marketing campaigns and promotional events.
- Hosted and managed hospitality events, facilitating seamless operations and achieving high client satisfaction ratings.
- Supported product launches by delivering product knowledge to customers and reinforcing brand values, contributing to enhanced customer engagement.
- Cultivated effective communication and public speaking skills by adapting to diverse brand personas and event formats, enhancing audience engagement.
Delivery Driver
Amazon
06.2024 - 09.2024
- Managed high-volume daily deliveries while maintaining customer satisfaction and efficiency.
- Executed route planning for time-sensitive deliveries, ensuring organisation and accountability throughout the process.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Handled merchandise carefully to provide safe delivery.
Warehouse Worker
New Look
01.2022 - 01.2023
- Maintained accurate inventory and complied with health and safety standards, enabling seamless operations.
- Assisted warehouse team in sorting, packing, and organising stock, contributing to efficient retail distribution.
- Selected items for customer orders in a timely manner.
Cashier
McDonald’s
01.2021 - 01.2022
- Provided excellent customer service, processed payments, and handled customer queries in a fast-paced environment.
- Executed payment processing by cash, cheque, or card, ensuring accurate and swift transaction completion.
- Maintained clean, tidy and organised checkout areas.
- Supported cleanliness and orderliness of front-of-house area to promote positive customer experiences.
Education
BSc - Criminology & Psychology
CARDIFF METROPOLITAN UNIVERSITY
01-2024
Level 3 - Business and Law
STOKE-ON-TRENT COLLEGE
Skills
- Client Relations
- Brand promotion
- Customer Service
- Effective Communication
- Teamwork
- Time Management
- Problem Solving
- Organisation
- Microsoft Office
- Google Workspace
- Canva
- Email & Calendar Management
Languages
English
First Language
Spanish
Elementary
A2
French
Beginner
A1
Timeline
Delivery Driver
Amazon
06.2024 - 09.2024
Brand Ambassador & Event Host
Elevate
01.2022 - Current
Warehouse Worker
New Look
01.2022 - 01.2023
Cashier
McDonald’s
01.2021 - 01.2022
BSc - Criminology & Psychology
CARDIFF METROPOLITAN UNIVERSITY
Level 3 - Business and Law
STOKE-ON-TRENT COLLEGE