Summary
Overview
Work history
Education
Skills
External Qualifications
Timeline
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Alex Lecerf

Plymouth,Devon

Summary

Target-driven Assistant Manager with proven success in managing high-performing sales teams. Expertise in driving profitability and fostering company growth through motivational leadership and exceptional service. Experience with the French embassy enhances adaptability and independence in dynamic environments. Committed to achieving results through dedication and strategic operational management.

Overview

10
10
years of professional experience

Work history

Assistant Store Manager

EE LTD
Plymouth, Plymouth
08.2016 - Current
  • Manage 18 staff in store to high commercial standards achieving monthly KPIs
  • Having helped manage the largest footfall store in the region, understanding and interacting with a large base of various customer types.
  • Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
  • Coaching employees to give them all necessary tools and skills to better perform at work. Having supervised them through reviews and helping them set up their PDP to support internal progression.
  • Introduce teams to new commission structures and any new systems.
  • Briefing teams on expectations and how to achieve them with offers and how to interact with customers that align with business commercial priorities.
  • Drove increased sales in connected products the company sell through consistently inspiring team leadership and exemplary customer service.
  • Oversaw daily operations of store, including inventory and stock and assisting customers.
  • Making sure legislative paperwork is up to date for employees and that is it is compliant.
  • Facilitated smooth operation with effective scheduling and task delegation.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Prioritised tasks for effective time management.

Sales Assistant

ANIMAL LTD
Exeter, Devon
11.2015 - 07.2016
  • Prioritised helping customers over completing other routine tasks in the store.
  • Completed all cleaning, stocking and organising tasks in assigned sales area.
  • Engaged with customers in a sincere and friendly manner.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Contacted other store locations to determine merchandise availability.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Temporary Visa Agent

French Embassy
06.2015 - 09.2015
  • I was in charge of taking fingerprints and profile photos for people who applied for visas, whilst organising the accepted and refused applications with the corresponding documents in the correct folder.
  • I had to sort through archives for folders requested on prior applicants and then put them back, making sure that each folder that was taken out was noted.
  • Interview people when they returned from their journey abroad if they had been considered a flight risk, making sure that they respected the conditions of their visa and that it was indeed them.
  • Data input for applicants refusals and why they were refused, typing up a refusal notification letter to hand back with their passport.
  • Managing data on excel table for the applicants with appointments to present themselves on their return.Filling it out with corresponding information.
  • Flagging people who have overstayed or not respected the conditions of their visas, sending all information regarding them to affiliated embassies.
  • Phoning applicants up to tell them their passports are ready or contacting people who were given visas and had appointments, but did not present themselves at the embassy enquiring as to where they are and why they had not come in.

Education

Okehampton College
2013

Tavistock College
2011

Tavistock College
2010

Skills

  • Technical aptitude
  • Administrative knowledge
  • Bilingual in French and English
  • Speak conversational Spanish and Japanese
  • Data entry
  • Strong work ethic
  • Detail-orientated
  • Customer service-orientated
  • Excellent communication skills
  • Good use of Microsoft Word, Excel, PowerPoint
  • Self-motivated
  • Team leadership
  • Extremely organised
  • Conflict resolution

External Qualifications

Achieved a distinction in a level 3 customer service specialist apprenticeship through the aspire programme which has been invested in by EE and having been seconded into a senior role as a result of joining this course.

Timeline

Assistant Store Manager

EE LTD
08.2016 - Current

Sales Assistant

ANIMAL LTD
11.2015 - 07.2016

Temporary Visa Agent

French Embassy
06.2015 - 09.2015

Okehampton College

Tavistock College

Tavistock College

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Alex Lecerf