Alex Lawrie

Provided manufacturer-level diagnostic support for complex vehicle faults and repairs.

Manufacturer-level technical support and repair guidance

Advanced vehicle diagnostics and complex fault-finding

Resolved mechanical and electrical defects through comprehensive fault-finding techniques.

• Mechanical and electrical troubleshooting
• Root-cause analysis and recurring fault investigation
• Remote and hands-on technical assistance
• Delivered remote guidance to minimise vehicle downtime.
• Technician guidance and technical collaboration
• Vehicle diagnosis and repair
• Vehicle inspections, diagnosis and repair recommendations
• Hybrid/hydrogen and electric vehicle repair
• Outlined technical competencies to enhance vehicle diagnostics and repair processes.
• Technical documentation and case management
• Customer communication and service support
• Health, safety and repair procedure compliance
• Product quality investigations and continuous improvement

• Coordinated roadside breakdown assistance to keep vehicles moving safely.
  Diagnosed vehicle faults and selected practical repair actions to fix issues fast.
  Managed customer-facing work in demanding conditions, prioritising efficient diagnosis and lower downtime.
• Resolved vehicle issues independently under time-sensitive situations, ensuring minimal disruption to customer journeys.
• Delivered professional customer service, explaining technical issues and repair options in understandable terms.
• Provided emotional support for customers throughout roadside recovery by answering questions and concerns, reducing customer stress.
• Adapted to various locations by efficiently adjusting to different environments and vehicle models for effective service delivery.
• Maintained a clean and organised service vehicle, ensuring tools and parts were readily available for each call to enhance response time.
• Recorded vehicle faults accurately to ensure thorough documentation and follow-up.