Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Alex LaPeruta

Alex LaPeruta

Worthing ,United Kingdom

Summary

Senior Learning & Development Manager | Transforming People, Culture, and Capability with 28 years of experience leading learning and development initiatives across both government and private sectors, by bring a rare blend of strategic vision and hands-on expertise in driving workforce transformation. The passion lies in unlocking human potential through innovative, inclusive, and impact-driven learning strategies that align closely with organisational goals. Over the years, I’ve led the design and delivery of enterprise-wide learning frameworks, spearheaded culture change programs, and implemented high-performing leadership development pipelines. I’ve worked across complex stakeholder environments, navigating public sector rigour and private sector agility to foster learning cultures that are resilient, adaptable, and future-ready.

Overview

27
27
years of professional experience

Work history

Regional Operational Trainer Manager (South)

Mitie Care & Custody
Gatwick
01.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in-class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Recorded and edited videos to facilitate remote learning.
  • Provided coaching and mentoring to new ROT employees who joined the business.
  • Facilitated virtual, in-person and blended learning sessions.
  • Facilitated ITC training modules for new learners.
  • Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
  • Brought about positive change in employee attitudes towards continual professional development.
  • Supported the Mobilisation of HMP Millsike the first Green Prison in the HMPPS System.
  • Collaborated & Delivered the DCOM Framework version 1.0.
  • Used A.I to support training delivery on the secondment in Millsike.
  • Managing national training team, who are servicing Government security contracts for M.O.J & Home Office.

Media & Project Management Consultant UK/EMEA

AI media
05.2022 - 12.2023
  • Supporting small/medium businesses with training development, content and compliance training material for businesses UK & European based.
  • Handled external communications with media and public relations professionals.
  • Collected information about the kinds of audiences targeted by different media and the approximate size of each group.
  • Increased brand awareness through the creation of innovative print and digital productions for major publications.
  • Create and implement HR policies/procedures in line with business needs, including diversity, equality and inclusion.
  • Generating LNA (Learning Needs Analysis) at the front end and ROI (Return Of Investment) reporting for various businesses to see how key stakeholders perform, as well as how the training has impacted customer engagement, which we manged to increase by 67%.

Head of Learning & Development UK/EMEA Operation

Harland Group
01.2016 - 05.2022
  • Harlands Group
  • (Part of TSG) is a global payment solution that processes Direct Debit payments on behalf of leisure facilities
  • Combining their deep knowledge of the health and fitness industry, with their proven processes and technology, they made membership payments and management easy, they managed monthly revenue of £2.5 million per month in payments for the UK, as well as supported outsourcing for a global network in 11 different counties
  • Achievements and responsibilities:
  • Alignment of the Talent and Development Strategy with People First at the Core
  • Delivery of monthly MI to operations director on our training timetable, and attrition rates
  • Support the success and implement the rollout of a new LMS for the business, including creating content
  • Embedded cultural change initiatives across the business to support the leaders
  • Established and delivered high-quality training to stakeholders people services division and the front customer engagement team
  • Managed a group of trainers across three sites in the UK, as well as supporting our European partners
  • Supported the delivery of projects and services to enhance the business
  • Supported our external clients with bespoke training packages to ensure that consistent high-performance measurements are met across the business

L&D Manager

Bertelsmann Financial Services Professional, Arvato Financial Solution.
07.2006 - 02.2016
  • Arvato Financial Solutions (aFS) is the specialist global outsourcing division of arvato, , which has more than 65,000 employees in 40 countries
  • AFS has a portfolio of over 200,000 customers, collecting on behalf of several blue-chip clients
  • Achievements and responsibilities:
  • Provide daily supervision of the Junior Training Officers, including weekly schedules objectives and feedback
  • To ensure that consistent high-performance measurements are met across the business
  • To provide regular feedback, updates and recommendations of further training needs to the immediate line manager
  • Create and deliver training for FCA, GDPR & OFCOM regulation
  • Contribute to the development of the business by bringing forward innovative solutions to issues and suggesting better ways of operating
  • Execute learning needs analysis as required
  • Ensure that all compliance and evaluation measurements are updated and reported on the online assessment centre
  • Supporting business growth by designing and implementing a succession plan for Arvato Financial Solutions
  • This programme accelerated the development of talented people, added value to the organisation's strategic plan and contributed to ongoing business strategies
  • A key member of the Team is responsible for managing the transition to our new regulator, the FCA.

Senior Asset Recoveries Manager

Direct Auto Finance
10.2003 - 06.2006
  • Motor finance company with a wealth of experience in financing vehicles for UK customers and writing loans over £200m
  • Achievements and responsibilities:
  • Coordinating vehicle recovery nationwide through a network of agents
  • Managing incoming phone calls and mail from customers and agents
  • Issuing documented instructions to the network of agents
  • Agreeing and accepting bids from auction houses on repossessed vehicles always ensures high stock management efficiency
  • Also assumed the role of fire/health for the entire office staff.

EMEA Support Specialist

Global Money Transfer Company
02.1998 - 08.2003
  • Developing customer relationships with money transfer agents in the EMEA region
  • Worked as a support service coordinator to the global team who were tasked to implement software updates in regional centres in 40 counties that might have been affected by the millennium switchover
  • Supporting operational field officers with various requests
  • Relocated to New York to support North American and South American operations in the same role

Education

Bachelor Of Arts - European History

Sapienza Università Di Roma
Rome

Sixth Form College
Durrington

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Durrington High School

Associate Degree - Connected Leadership

Yale University

Diploma - Social Care & Adult Learning

TES Educare

Skills

  • Proficiency in Microsoft Office, including Access, Excel, Word, PowerPoint
  • Excellent communication skills, both written and verbal
  • Qualified in Learning andDevelopment MCIPD (Chartered Institute of Personnel and Development)
  • Leadership Training for Managers – Dale Carnegie Training Institute
  • Compliance regulatory implementation across UK/European markets
  • Project Management, compliance oversight to adhere to the regulatory standard, Scope Implementation
  • FAIB - First Aid At Work training/Assessor Qualification
  • Counter Terrorism Security Certification & Awareness Certification
  • E-Learning software implementation
  • Quality and training audits, Course development

Languages

Italian
Native
French
Advanced
Spanish
Advanced

References

References available upon request.

Timeline

Regional Operational Trainer Manager (South)

Mitie Care & Custody
01.2024 - Current

Media & Project Management Consultant UK/EMEA

AI media
05.2022 - 12.2023

Head of Learning & Development UK/EMEA Operation

Harland Group
01.2016 - 05.2022

L&D Manager

Bertelsmann Financial Services Professional, Arvato Financial Solution.
07.2006 - 02.2016

Senior Asset Recoveries Manager

Direct Auto Finance
10.2003 - 06.2006

EMEA Support Specialist

Global Money Transfer Company
02.1998 - 08.2003

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Durrington High School

Bachelor Of Arts - European History

Sapienza Università Di Roma

Sixth Form College

Associate Degree - Connected Leadership

Yale University

Diploma - Social Care & Adult Learning

TES Educare

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