Joshua Paul Mulhearn
Cardiff
Summary
Dedicated and enthusiastic Hospitality worker, with 8 years of experience providing impeccable customer service in a fast-paced Arts venue. Passionate about quality of experience, as well as delivering exceptional products. I am excited to bring my practical skills and experience to a new team, and I am keen to continue my professional development in a fast-paced, high standards professional environment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Barista
Suburban Coffee Shop and Delicatessen
11.2024 - 05.2025
Trading Team Leader
Aberystwyth Arts Centre
03.2022 - 10.2024
- Responsible for the training of all Front of House staff in presentation, customer service and relevant health and safety procedures.
- Managing stock levels across outlets and ordering.
- Creating and maintaining HACCP schedules, and responsible for the attainment of a 5
- Food Hygiene rating.
- Deputising for the Manager where needed in rota creation and managing bookings and conferences and liaising with suppliers.
- Increased recycling and reduced food wastage in collaboration with local projects and via the introduction of TooGoodToGo.
Food and Drink Supervisor
Aberystwyth Arts Centre
10.2019 - 03.2022
- Responsible for leading a team of up to 7 assistants and responsible for high standards in customer service, HACCP and training of staff.
Covid-19 Test Assistant
Aberystwyth University
12.2020 - 04.2021
- Assisting in the administration of Covid-19 tests as part of the Track and Trace scheme, maintaining impeccable hygiene standards and clear delivery of instructions.
Hospitality Assistant
Aberystwyth University Hospitality
04.2017 - 10.2019
- Responsible for Front of House food and drinks sales across multiple outlets – with specialisation in barista and bar work.
Education
BSc - Zoology
Aberystwyth University
01.2017 - 01.2020
Skills
- Excellent Customer Service skills, including talking to difficult and vulnerable customers with empathy and patience
- Team player, aware of the advantages of efficiency and importance of being a positive example to colleagues and customers
- Competence in IT software including EPOS systems and Microsoft Office
- Meticulous and thorough approach to work, and understanding of the importance in turning procedural precision in records
- Keen understanding of the importance in turning customer experiences into positive ones, every time
Interests
- Birdwatching
- Cooking
- Motorsport
- Cinema
References
References available upon request.
Timeline
Barista
Suburban Coffee Shop and Delicatessen
11.2024 - 05.2025
Trading Team Leader
Aberystwyth Arts Centre
03.2022 - 10.2024
Covid-19 Test Assistant
Aberystwyth University
12.2020 - 04.2021
Food and Drink Supervisor
Aberystwyth Arts Centre
10.2019 - 03.2022
Hospitality Assistant
Aberystwyth University Hospitality
04.2017 - 10.2019
BSc - Zoology
Aberystwyth University
01.2017 - 01.2020
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