Alex Kennedy

Senior Warehouse Operative/FLT Operator

• Managing 8 clients with a team of 6 operatives while being able to support and assist with other departments when needed.
• Coordinated hiring, recruitment and training to build a successful team.
• Ensure the accurate picking, packing and shipping of customer orders in accordance with client and company SLAs and healthcare quality standards.
• Ensuring team members have the correct training and knowledge of each client to preform their job correctly to a high standard in accordance with the SOP.
• Planning workload with the team to ensure the SLA is meet.
• Track, measure and report KPI and SLA performance and suggest actionable improvements.
• Processing client returns
• Handled chemicals and waste in line with COSHH regulations.
• Managed on-site evaluations, internal audits and customer surveys.
• Maintaining a safe working environment, adhering to Health, Safety procedures, and ensuring they are always understood and practiced by the team.
• Working with the Inventory Team to maintain stock accuracy, ensuring the physical stock is in line with the warehouse management systems and ensure all stock movements are recorded to ensure accuracy.
• Lead, follow up and resolve Customer concerns including supporting relevant deviations.
• Look to continuously improve the services provided to each client and sharing the development ideas with the management.

Customer Service Coordinator

• Providing excellent customer service to 6 clients while being able to support and assist with other clients when needed
• Maintained accurate customer records and handled sensitive information confidentially and securely.
• Collected and analysed customer feedback, contributing valuable insights to enhance service quality.
• Delivered first class customer service while maintaining professionalism.
• Implemented technology solutions to streamline customer service processes.
• Built and nurtured positive client relationships, upholding customer service excellence.
• Investigated and solved customer service complaints through root cause analysis.
• Cross-trained and backed up other customer service Coordinators
• Conducted testing to diagnose system faults.
• Lead, follow up and resolve Customer concerns including supporting relevant deviations.

• Accurate picking, packing and shipping of customer orders out of our warehouse.
• Scanning, reconciling and replenishment of products.
• Supervising warehouse staff and improve productivity.
• Loading and Unloading of products while keeping to a strict timeline